Kaiser Permanente Smokey Point Medical Center - Marysville (WA)

5 /5 Daily Activity: I truly appreciated the way Dr. Joyce Hogan, managed my situation with such professionalism and compassion. Her thorough understanding and thoughtful approach made a significant difference for both my husband and me during this experience. We felt supported and cared for every step of the way. Additionally, the nurse was exceptionally pleasant and took the time to explain everything in detail, ensuring that we understood the procedures and felt comfortable. This level of care and communication made our experience much more positive, and we are incredibly grateful for their dedication.

1 /5 germank9ismycopilot: I developed increasing hip pain after a mild car accident. I requested to be reevaluated because the pain I was experiencing was not normal, I knew something was wrong. I continued to report the increase in pain and decrease in mobility, the response from my PCP was this: “Im flagging you for drug seeking”. She was more focused on making sure I didn’t receive pain medication then finding the root cause of my pain. I was finally able to see someone outside of Kaiser; by that time my femoral head (ball joint of the hip) had been lacking blood supply long enough for the bone to die and crumble to pieces. I spent months walking around on a hip with post traumatic avascular necrosis. Likely from a small fracture that wasn’t initially picked up on the first images. Had she looked into the cause of my complaints sooner, OR AT ALL, treatments/procedures could have been initiated and I wouldn’t be walking around now on an artificial joint. When someone complains of pain and is requesting additional diagnostic testing, I hope they start to listen. Getting a total hip replacement in my early 30s was not ideal. 0/10 ⭐️for their care/treatment 10/10 ⭐️ for their ability to gaslight a patient

3 /5 Kait: Do not attempt to go to this location if you are primarily on tricare insurance. They will not call you ahead of time to tell you that they do not accept tricare as a primary insurance and you will have to show up to your appointment to be told this. The scheduling center (when making this appointment) also did not notify me of this and said it would be covered and that there were no issues. They even saw something was off with my booking but still did not call to verify. I waited 2 weeks to be seen and ended up having to walk out. I am sure they are a good facility but this is just horrible service.

1 /5 TAL R: Both times I have been there I have specifically asked for specific testing and have gotten brushed off. This facility has workers that want to do the bare minimum. This time around have been very sick and can barely breathe. They did no testing for anything other than looking in my throat with a light and in my ears. They didn’t test for RSV like I asked them to. Then when complained about still having symptoms they followed up wanting me to go to urgent care on a Sunday to do testing for RSV?!? Why didn’t they do this the first time like I asked?? Total waste of time and total waste of money. I will not be going back to this facility.

5 /5 Kass Clark: I was able to get in to see a PA-C in one day. She was able to diagnose my problem. She was patient and understanding. I highly recommend Kaiser Permanente for your health care needs.