East Hill Auto Services - Kent (WA)

5 /5 Chio S: Hands Down the Best Mechanic Shop Around! I can’t say enough good things about this place! From the moment I walked in, I was greeted with friendly and knowledgeable staff who genuinely care about their customers. They took the time to explain everything clearly, gave me an honest estimate, and didn’t try to upsell me on things I didn’t need. The work was done quickly and professionally, and my car has been running perfectly ever since. It’s hard to find a shop that’s trustworthy, transparent, and affordable — but this team checks all the boxes. Whether it’s routine maintenance or major repairs, this is the only place I’ll take my vehicle from now on. Highly recommend to anyone looking for quality service and peace of mind! ⭐️⭐️⭐️⭐️⭐️⭐️

1 /5 Farm Saechao: Condescending Service & Questionable Quality - my brakes still squeak after bringing my car back multiple times. They changed my brakes and I had to bring it back multiple times to get rid of the squeaking on brand new brakes they had just put on. A year later, the brakes were grinding (less than 10k miles). I brought it back and they replaced it, but not without an earful of how I should not brake as hard and long down hills. My experience could have been better and I would return as a customer if the service was kind. I wouldve appreciated an acknowledgement of "hi, welcome, well be right with you" when there were no other customers.

1 /5 Kate M: Avoid This Shop Unless You Enjoy Wasting Money and Time If I could give zero stars, I would. More than two years ago, I brought my car in for a simple front brake pad and rotor replacement, and now—after THREE visits to (supposedly) replace the offending cheap brake pads they originally installed—the issue of the ongoing, excessive black brake dust covering my front wheels still hasn’t been resolved. Each time, I was assured the problem was taken care of—and each time, I left with the exact same mess. At this point, Im seriously wondering if this shop ever actually replaced the brake pads after the first time, since there’s never been any evidence that they did. Rommel is full of promises but short on results. He either doesn’t know what he’s doing or simply doesn’t care—and I’m honestly not sure which is worse. When he had the audacity to ask me to bring my car in a FOURTH TIME (seriously?), I instead asked him for a refund of the $604 I had initially paid him. He refused, claiming, "That wouldn’t be fair.” ID LOVE TO KNOW WHAT’S FAIR ABOUT A 74-YEAR-OLD WOMAN HAVING TO CLEAN SOLID BLACK BRAKE DUST OFF HER FRONT WHEELS (WEEKLY!) FOR 2.5 YEARS—ALL THANKS TO THE CHEAP BRAKE PADS ROMMEL USED, WHICH HE (quite laughably) PROMISED ME WERE “BETTER THAN ORIGINAL EQUIPMENT.” My recent plan was to take this unethical "businessman" (I use that term lightly) to Small Claims Court, but I realized that (Rommel being Rommel) the likelihood of him showing up was pretty much nil. And even if I won the judgment—as I surely would—I would most likely never see a dime of that money again. If you’re looking for competent, honest auto service, keep driving. This place is where cars—and customer service—go to die.

5 /5 Marty Lyons: East Hill does a great job! They complete the repairs on my car quickly and have fair prices. As consumers, we can only get two out of the following three: price; quality; and service. East Hill gets really close to delivering all three. Great work, fast service, fair prices. Im OK with that. Try them!