Lisa Mckenzie Dealing with a malfunctioning vehicle can be a frustrating experience; however, I wish to express my sincere appreciation for the exceptional services provided by S&J Automotive in our small town.
I became acquainted with Josh, the owner, last year after having maintenance performed on my vehicles. His professionalism and expertise immediately converted me into a loyal customer. Josh and his technicians possess extensive knowledge about automotive issues, which is evidenced by their thorough approach. He meticulously explains each diagnosis, ensuring that customers fully comprehend the situation and the recommended solutions, all while being mindful of cost-effectiveness.
Recently, I experienced a situation that further exemplified the outstanding service at S&J Automotive. After concluding my workday, my truck became inoperable due to a broken front right tie rod end. I promptly informed Josh, who efficiently arranged for the necessary parts to be ordered before local shops closed, enabling repairs to be conducted the following day.
Josh’s commitment to customer service does not end there. The next day, he personally called me to discuss additional concerns related to my front axles, which also required replacement. He approached the matter without any pressure but thoughtfully pointed out the potential risks of neglecting these repairs, particularly as my family and I were preparing for an upcoming cross-country trip. Considering the challenging road conditions in our area, he advised that replacing the axles would be prudent. Trusting his expertise, I proceeded with the recommended repairs, confident in his judgment. Moreover, Josh went above and beyond by ensuring I received the most competitive pricing for the required parts, demonstrating genuine care for my financial considerations and my vehicle’s safety.
I would also like to note that S&J Automotive offers exemplary services, such as picking up vehicles from customers’ workplaces for oil changes and returning them promptly, from which I have personally benefited. In summary, the superior service and dedication exhibited by S&J Automotive cannot be overstated. I am grateful to have found such a reliable and customer-oriented establishment, and I will remain a loyal patron for the foreseeable future.
5 /5
