Columbia Anesthesia Group - Vancouver (WA)

1 /5 Kim Lardie: The billing department is terrible. My wife received a bill and I paid it while I contested the charge with my insurance company. In June I was told by the insurance company that the charges would be reversed. On 6/16/23 at 1:20 I called and spoke with Tonya who said I had a credit and they would refund the money in 60 days. I said this is a long time for you to hold onto my money and she said the process takes awhile. At 2:05PM that same day Tonya called me and said she had made a mistake. Tonya said since the original payment was made with a credit card I would receive the money in a few days. On 8/14/23 at 12:35 I called and spoke with Jenny who said it would be a few more days. I asked why it has taken two months when I was told I would have a refund in a few days. Jenny said she would have her manager (Jordan) call me. The manager never called. On 8/21 I called again and spoke to Christine who told me it would be a few more weeks. I said this was unacceptable as it has been over 60 days. The manager, Jordan, came on the phone and I told her she was in violation for holding onto the money for over 60 days. The money was refunded that same day. The Fraud Enforcement and Recovery Act of 2009 (PL 111-21 amending 31 U.S.C 3729(b)(3)) subjects healthcare providers, as well as their vendors and subcontractors, to penalties under the False Claims Act for failure to identify and return overpayments. The Patient Protection and Affordable Care Act of 2010 (PL 111-148 Section 6402(a)) requires that overpayments be reported and returned within 60 days of the date that they are “identified.”

5 /5 Deborah Joling: As a Registered Nurse I frequently cared for Dr Michael Paradis patients and found him to be an excellent anesthesiologist. When I needed surgery I specifically requested him for my procedure. Knowing he would be managing my anesthesia was a large part of my decision to travel to Vancouver for surgery rather than having it in Bend where I live. As I had expected he handled it perfectly. I recommend him highly and thank him for his excellent care.

1 /5 Brent Nikolaus: They billed out to my Insurance Provider under a entirely different entity and when I contacted my insurnace provider they had no record that entity or bill so I was unable verify was covered under my insurance. I also received 2 itemized charges for x-rays, which I questioned. I still have no clue why I required 2 doses of radiation for my anesthesia but I guess I have to pay it right?