Ci Cis nail salon - Richland (WA)

3 /5 I: I noticed he was going too hard on my nails and my fingers started to bleed.. but I wasn’t trying to say much. Honestly when I was there I LOVEED my nails. But once I came home I realized how my nails aren’t even and my thumbs are super short.. I’m surprised I paid $60 for this. But I wish I said something when I was there. But other then that, really nice workers!

5 /5 Claire Landon: I love going here!! The people are kind and always good to talk to. The prices are great and they do a quality job. I usually get French tips and every time they have been even and exactly what I wanted. In my experience I’ve found scheduling ahead works best, but they are always timely and take walk ins! The place is clean and organized, and it’s always a nice relaxing break in my day to get my nails done here. I’ve had acrylics and gels done and they’ve done a fantastic job!!

2 /5 SueAnn Anderson: This turned out to be a fairly long review so Ill sum it up for anyone not interested in reading the novel: I paid around $100 for a case of athletes foot, super glued nails that ended up ripping off a couple of my natural toe nails and damaging the ones it didnt completely remove, and I was humiliated and yelled at in front of a salon full of people by a staff member for an almost accident. Just less than 2 months after my pedicure and problems just dont end. I do want to say that there are good things I want to mention. First, most of the staff that I dealt with were perfectly friendly. The lady who did my pedicure was very nice and seemed genuinely concerned that I was pleased with her work and the end result. And at the time, I was. However, the bad outweighs the good by miles. First, when I got there I was escorted to this small space in between two pedicure chairs and asked to wait there while the technician was preparing the area. To one side was the chair where I would be and on the other side was an already occupied chair where another customer was being worked on. I didnt notice that she had a beverage on the arm of her chair and apparently my purse was bumping against it. I became aware of this because one of the employees started yelling at me to watch what I was doing. Yes actually yelling at me from across the salon, in front of all the other employees and customers ( I dont know exactly how many but I would guess somewhere between 15 and 20 people, give or take). Im wedged into this space between the chairs, no where to put my bag, nowhere else to go, and this woman is stomping across the salon with a nasty tone shouting at me. It was humiliating. Since she was not the one who would be actually doing my pedicure, I let it go. If it had been the technician working with me, I would have walked out then and there. The rest of my experiences in the salon was fine and I have no complaints. The pedicure was great and the nails were okay. A little uneven in some places, but compared to some of the picture in other reviews, my nails were apparently some of their best work. The aftermath, however, is what makes me wish there were an option for 0 stars. That night when I went to bed, my feet started itching incessantly. I got a lovely case of athletes foot. I never set foot on the floor barefoot, and didnt have athletes foot before I went there, so I can only assume that the foot bath or other equipment was not cleaned properly. After about a week, I stubbed my pinky toe and it ripped of my entire toenail, not just the acrylic nail but my entire natural nail. This isnt the fault of the salon, obviously. However it happened again with another toe while I was waiting for the first toe to heal so I could go somewhere else to have the remaining nails removed. And when I did remove the rest my nails underneath were just torn up from the glue, some to the point of bleeding, just from the normal lifting around the edges. The glue used seems unnecessarily strong when it causes the real nail to tear off, instead of breaking away from the nail.

3 /5 Jael Armas: The first time I went there, it was ok I did a full set they charge me $60. Yesterday I had an appointment at 11 , they made me wait 45 minutes, they didn’t even apologize for the long wait then they did my nails in the same chair that they do your pedi, they did it so quickly and charged me for a regular mani and pedi $60 and today my nails are all cracked. I’m really disappointed! I’ll never going back there.

1 /5 Jessica Brown: Definitely do not recommend! They are sneaky and will charge your card more money behind your back after you leave their salon. On 12/02/21 at 10:34 am They originally charged me 40.00 for a full set with gel color, i didn’t get anything fancy no designs, nothing other than upgraded polish. I gave a 10.00 tip and the receipt I have from them shows a charge for 50.00. I check my account the next day (12/03/21) and it shows a charge for 60.00 and that it had been adjusted BY THEM at 12:06 pm AFTER I HAD LEFT THEIR SALON. I went in to ask Tom and Cici about it and I got told it was my bank and not them . BUT THAT CLEARLY IS NOT THE CASE AS BANKS DO NOT HAVE ANY REASON TO ADJUST IT. I’ve called my bank and they assured me that Cicis nails as the merchant were the ones who adjusted it as it was originally charged at 10:34 am on 12/02/21 and it had been adjusted at 12:06 pm on 12/02/21. The only people benefiting from the adjustment is them! I know it’s only a 10.00 difference BUT ITS THE PRINCIPLE. THESE PEOPLE WILL STEAL YOUR MONEY FROM YOU BEHIND YOUR BACK. So be careful! These people are shady and will charge your card more money after you leave their salon! EDIT: they have officially corrected the amount that was originally swiped when I left their salon and it has now posted on my account. NOTICE IT DOESNT SAY ADJUSTED AMOUNT ANYMORE? It was only pending due to someone at Cicis nails trying to adjust the original amount for more money. Go ahead and look at the time stamps in the screenshots, it shows it all. Oh and due note that cici did say If it was fixed, I owed them an apology posted to their page, when in fact they were the ones trying to take extra money that didn’t belong to them to begin with hoping no one would catch on to it! THIS WOULD HAVE NEVER HAPPENED TO BEGIN WITH IF SOMEONE IN THEIR SALON HAD NOT CHANGED THE AMOUNT I AUTHORIZED MY CARD TO BE SWIPED FOR AND IF THEY WERE OPEN UPFRONT AND HONEST HARD WORKING INDIVIDUALS WITH MORALS AND VALUES. While I do appreciate them making it right, the fact that this happened to begin with just shows the kind of people they are and the kind of business they are running. HIGHLY RECOMMEND DOING BUISNESS ELSE WHERE, just to simply save yourself the grief of dealing with people like this.