Benton Franklin Health District - kennewick - Kennewick (WA)

1 /5 erin zasso ez: This review is based on the benton health vital records. When we received the birth certificate for our daughter the sex was listed as male. We called the hospital and they admitted to making a mistake and they would fix it but we would need to pick up new birth certificates from the health department. Once receiving the paperwork for the mixup I went to the health department to get the correct birth certificates. Because my name was not listed for requesting them the health department would not give them to me even tho I am the parent and my name is listed on the birth certificate. Talk about making things difficult when Im just trying to fix a problem the hospital made. The health department made it seem like I had no rights even tho Im the parent.

2 /5 Jaydn Norberg: Short and quick answers. Didn’t seem like they wanted to help with my situation.

1 /5 Jay Bales: No public bath room and lazy lazy security guard.

2 /5 Kammie Palominos: My only complaint is the lack of good customer service. I called about a week ago to inquire about my daughter‘s birth certificates that I had requested through email. The reason for my call was it had been about a week since I had emailed back the applications and didn’t get a confirmation email or ANYTHING indicating confirmation (WHY WOULDN’T YOU OFFER THIS?). As soon as the lady answered you could hear the annoyance in her voice. I explained I didn’t get a confirmation email or anything indicating that you received my applications and she snappily answered….”we don’t do confirmation emails.” Then asked how I submitted it and then she “searched through” them (I’m guessing) and couldn’t find mine, luckily I didn’t fill out another one with my financial information because then my birth certificates arrived the very next week which means they did have the email when I called. All of these issues that I’m bringing up would have been non-issues for me if the lady on the other side of the line didn’t sound like she hated her job and make me feel like I was less than for not automatically knowing the answers to all of her questions that weren’t asked clearly in the first place.

1 /5 Carmen Ames: Very disappointed in our health district… When my crumbling septic tank needed to be replaced they took days longer than their quote 1-2 business days to have the tank inspected (after submitted the needed permit and payment) and then the inspector assumed I was eagerly awaiting their arrival to have it inspected with less than 1 hour notice. After approving the permit and then having a new tank installed, the inspector’s office did not communicate that the inspector for my area was out of town for a week and they would not be able to inspect the new tank until after then (learned this when I called to get an ETA). Bad communication, poor time management, and they assume everyone’s life revolves around them. So now I wait for them to look at the hazardous hole in my yard (in a week or so), before it can be backfilled. Hoping for massive change….