1 /5 Zahraa Alnuaman: I had an appointment with Arielle where I requested a full hair color or a rich medium brown shade to enhance my natural very dark
virgin brown hair. Unfortunately, my experience was extremely disappointing. During the first appointment, my hair was dyed far too light, with noticeable red tones at the roots. When I expressed my dissatisfaction, Arielle toned my hair back to a shade that essentially matched the original color I had walked in with. This unnecessary process caused significant damage to my hair, leaving streaks of grey undertones that devastated me.
When I voiced my concerns, instead of addressing them professionally, I was blamed for “miscommunication” and accused of not being clear about what I wanted. This was baffling, as I had taken the time to come in for a consultation, repeatedly explained my desired outcome, and even provided a photo for reference. Despite my efforts, any questions or concerns I raised during the process were dismissed. Arielle repeatedly shut me down, insisting the result would look good, while speaking in a way that made me feel like my input was unwelcome.
The situation escalated during the second appointment when I expressed my dissatisfaction again. Instead of handling my concerns professionally, Arielle became visibly angry and unprofessional. Her tone grew louder, and her frustration was evident. Eventually, she stormed off, leaving me with the front desk staff. Ninyel at the front desk also blamed the situation on “miscommunication,” but I strongly disagree.
I believe the issue stemmed from Arielle’s inability to meet the expectations of the task and her unwillingness to acknowledge her limitations. Her dismissive attitude and unprofessional behavior made this an extremely unpleasant experience. I cannot recommend this salon to anyone seeking quality service or respectful treatment. Additionally, when I asked Arielle why I wasn’t achieving the color I had originally requested, she responded with, “I don’t know.” When I expressed my concerns about this response, she became defensive and offended, which only added to my frustration.