Active Auto Care - Auburn (WA)

1 /5 goarmyderbycar 9-11: took my vehicle there due to a failing clutch they said it wasnt the clutch...so even though I told them it was they tried to sell me other services instead of doing the work I asked for. took my vehicle to another shop and infact the clutch had failed and needed replaced as I originally stated... keep your money the place is in a bad area and even though that have a wall with certificates there knowledge was not great... if the shop I worked in would allow employees to do their own vehicles I wouldnt have had to try to take it to this place. I am a mechanic at my shop.. just no where to do the work.. this shop tried to charge me knowing I only wanted a clutch put in that was under warrenty they just d8dnt want to do the work or wasnt sure how to. best advice stay away from this shop!!! they tried to charge me 1500 for labor to do the clutch when I just paid 1500 to have a nee clutch put in... and I paid for parts and labor... so they tried to charge more then what it cost to begin with. this place is absolutel garbage

5 /5 Jeff Llewellyn: Best car repair place. My "go to " shop. Honest - had a rare problem needing special Volkswagen tools to fully diagnose, so no charge! Quality: Ive never gotten rotors from other shops for my 2012 Honda Odyssey that didnt warp after $12k miles until now (on my 4th set). They said they avoid the cheap ones and these are holding up beautifully.

5 /5 Eli “BigE710”: These guys are great. I dropped my car off on a Wednesday morning, Friday before closing they told me they had to keep it because of some strip bolts and were kind enough to park it outside for me for the weekend. Monday morning nice and early they were able to get back to it. Definitely coming back even if the work is not under warranty.

5 /5 Russell OBrien: These folks are awesome! They stand by their work and really respect a persons situation! Thank you, Mitch and everyone else there for taking care of your customers... I am financially strapped, but if I had enough to tip yall I would... Hopefully this is a good nod yalls way

1 /5 Cheryl Jay: I had been taking my truck to them for a few years. I took it to them as I was having an issue with my fuel Evap System, spent $900.00 to get it fixed and they didnt fix it. I brought it back to them and my truck got stolen from their lot. I got my truck back and took it to Ford, told them what the problem was and it was verified and fixed. I tried calling and calling to get some money back as the theft alone cost me a lot money out of my pocket, which their insurance did nothing for me. Ford charged me $1582.04 to fix the problem, all I want back is the $900.00 for the service that didnt correct the problem. I spent more money than that fixing the other things that MY insurance didnt pay for. Never heard back from the owner Joe and Im very disappointed in the concern after the vehicle theft from their lot and no communication. Just to make things worse, I had another vehicle stolen from a business in Federal Way and their insurance handled everything, no money out of my pocket. That business handled everything correctly and had great communication. Take your chances and thank you Joe for nothing!!! If you want to make this right and have this post deleted, you can call me.