matt rupp Negative Review of Spokane VA Medical Center
As a 100% permanent and total veteran, I expect my healthcare to reflect the respect, efficiency, and care that I and my fellow veterans deserve. Unfortunately, my experiences with the Spokane VA have consistently fallen short of these expectations, leaving me frustrated, disappointed, and feeling marginalized.
The primary care team assigned to me has failed to provide adequate support, and communication is nearly nonexistent. Getting someone on the phone is almost impossible, as the facility does not offer a way to contact front desks directly to inform them of running late for an appointment, ask simple questions, or confirm details. The only option is to leave a message, with no guarantee of a callback. In my experience, only about 20% of messages are returned, forcing me to rely on the VA’s cumbersome online messaging platform. Even then, I can only send messages if I know the specific person or department to contact, which is often not the case. This leaves me no choice but to physically visit the campus to find the right office, a process that is neither efficient nor convenient.
The lack of accountability extends to basic scheduling. On one occasion, I scheduled an appointment in person, only to receive calls from the same staff member on four separate occasions—the day of scheduling, the next day, a week later, and a month later—each time claiming the appointment was submitted. Despite their assurances, it never was. Ultimately, I had to find the same doctor at their private community office and pay out of pocket to avoid the VA’s bureaucratic inefficiency.
The disparity in care is also glaring. While I’ve seen my spouse receive excellent care, including follow-up calls and detailed breakdowns of results and recommendations, I’ve never experienced such attention or service. The contrast is both disheartening and unacceptable.
I’ve reached out to the Patient Advocate multiple times, both in person and through the VA’s messaging system, to address these ongoing issues. While I appreciate their efforts, the time I’ve invested has yielded no tangible improvements. The system seems broken, with little urgency or accountability to address veterans’ needs.
As a well-educated veteran with extensive business experience, I understand the challenges of managing operations and processes. However, the inefficiency, lack of communication, and disregard I’ve encountered at the Spokane VA are inexcusable. This facility and its staff require a complete overhaul to address systemic issues and provide the level of care veterans deserve. While I would willingly contribute to such changes, the current state of the VA healthcare system makes such efforts untenable.
My experience with the Spokane VA has been a disheartening reminder of the work that needs to be done to ensure veterans receive timely, effective, and compassionate care. I hope this review serves as a wake-up call for the leadership of this facility to prioritize the needs of the veterans it is meant to serve.
1 /5
Adreanna My grandfather spent his last few months in the CLC and VA hospice. They not only took care of my grandfather, but us, too. The care of every staff member made our last few months together the best it could be. We were able to spend time with him as family and not as caregivers.
5 /5