Shea Insurance Agency - Spokane (WA)

Tracy Hoffman I am so grateful to the team at AmFam! They have the best customer service, especially when they are so willing to help any time we’ve called! Thank you AmFam! You guys rock!

Kristin Misenar Outstanding customer service!! I’ve been with Doty and Giles for almost a decade.. I have had multiple policy changes over the years and they make it quick and painless. I usually do most things via email and they are always quick to respond. Kara is the best! They also update me on policy recommendations as they arise.

Vincent De Felice I had some unique insurance events that were also time-sensitive. There was a great deal of correspondence and in every instance they were friendly and professional. The personal attention as well as their follow through is outstanding. Not only did they come through with the best options but they did so in tight time-line. They met the challenge with urgency and grace.

Toni Keel Ally was knowledgeable, kind and helpful with switching insurance and found the best deal for us. Highly recommended.

Journey Hughes Tony is so amazing! Finally needed to get off my parents insurance and everywhere I found myself was crazy priced. Tony was able to do his magic and get a reasonable price for insurance for my husband and I! He’s very sweet and efficient! Highly recommend!

Jerry Keefer Very good place very understanding very helpful always there to help you when you need it I would recommend it to anybody

Kathleen Lewis Im new to Western Insurance Associates but I have been impressed with the customer service so far. They worked with me to get the coverage I wanted and followed up to make sure I was satisfied. Ryan was professional, patient, and personable. Went out of his way to listen and empathize with my stressful circumstances. Much appreciated!

Damon Pilgrim I always love going into this office! Amazing staff and two generations of insurance expertise mean you’re going to have a great experience and end up with the right coverage. Highly recommend!

Lynne Hess Kraft Insurance Agency has impressed me with their professional and thorough attitude toward the customer. I was searching for information about both homeowners and auto insurance and felt an independent agency would be the best beginning. I wasnt disappointed. Patrick Kraft carefully explained several options and did it in laymans terms. When we were finished, he had saved me money and found an insurance company that he felt was a good fit for me. And more to the point, a company with whom he could do business and recommend highly to a customer. I would recommend this agency and Patrick Kraft in a heartbeat to anyone needing solid insurance information.

MM We live in Idaho. We received many quotes for insurance. Kyle was and is the most patient, professional and educated regarding all of our inquiries, without pressure. Kyle ensures any confusion or issues are addressed immediately. We were so impressed with him that our son decided to choose Kyle with American Family Insurance as well.