Scott Jensen - COUNTRY Financial Agent - Spokane (WA)

Julie Morris In the beginning they were wonderful. East to get ahold of someone during office hours, quick to do vehicle changes. Good communication. THEN the carrier we were with quit carrying insurance in Washington. I called a month ahead of time to set up new insurance. The person answering the phone told me they were busy and were contacting customers a week or two before the actual expiration date. Well, between work and life and a vacation, I checked dates and found we had expired already. I called and go no call back that day. I procured quick insurance from another company. I called them again on my next day off. The person answering the phone sounded contrite, apologized over and over and assured me she would email me quotes and call me back when she sent them. It’s been crickets since then. They don’t even answer the phone for me now. NOT a way to run a business. Super sad because I used to recommend them to everyone I know. Now I have zero faith in the. I even sent a message through their website and have heard nothing.

Doc Tom Very frustrated with my "current" insurance policy with poor service and toooooo many exclusions. We went to Delia for assistance and were VERY impressed with her professional response. We canceled our existing home & auto policies and made the change over to SafeCo & Delia. We highly recommend Delia and her outstanding service.

B-sauce HR Great insurance agent. He has already been there for me when I need him the most. Like when I’ve been pulled over and couldn’t find my proof of insurance. He emailed it to me on the spot so I was able to avoid a ticket. Also provided the list competitive insurance policy I could find ( and I shop around a LOT) . I really can’t say enough … you all are missing out of your not working with Taylor.

Rebecca Thomas Always very responsive and helpful whenever I call with a question

güeroshido 217 From the initial call to same day resolution, everything was handled professionally. The team was friendly and efficient, making the whole experience easier than expected.

Cristina Mtz Switching to this insurance agency was one of the best decisions I’ve made. The agents were patient and didn’t rush me into anything. They helped me choose a policy that made sense for me and explained everything thoroughly. I couldn’t be happier with my choice.

Brian M. I could not be happier with my insurance coverage or insurance agent. Country has been nothing short of amazing. Since we began using Country we have unfortunately had to file 3 separate claims. Each one was handled quickly and efficiently. Going through a car accident is never fun, but the prompt responses and efficiency of Country helped us to resolve the situation in a much faster way than we anticipated. On top of that, the service we get from Damien is second to none. He calls regularly to make sure we have a good understanding of our coverage and to make sure there have been no changes in our lives that would require a change in the types of insurance coverage we carry. On more than one occasion this process has resulted in reduction of our monthly premiums. Whether it be car, home, or even helping me to get signed up for health insurance, I could not have found a better company or agent. Hes quite simply the best.

kristine carlson Very helpful, efficient, responsive and really explained everything about my new home/auto policies, what I needed versus not needing. They helped me get a better rate with equal if not more coverage after my policies jumped by 40%!

María fernanda Espino Guzmán So glad I found this agency. George was honest, helpful and got me a well priced policy with better benefits than I expected.

Teisha Berger I had an amazing experience working with Jenny S. at Vern Fonk! She was incredibly helpful, professional, and quick to get me insured. Jenny made the whole process smooth and stress-free, answering all my questions and finding the best coverage for my needs. I truly appreciate her dedication and efficiency highly recommend her if youre looking for great service and fast results!