Casey Wassell: Allstate Insurance - Longview (WA)

1 /5 Rita Heitz: Weve been with Casey Wassell for almost 5 yrs. Weve had 0 claims. Every 6 month renewal on our 2 vehicles increases about $70.00. The few times that Ive tried to contact his office, theres never a person there to answer the phone. You either have to leave a voicemail or send an email. Its always taken him days to respond to either. After shopping around, I found another top national insurance company that can save us $800 a year for the same equal to and better coverages on our auto and homeowners insurance. Our biggest regret is that we stayed with him this long.

1 /5 Mac Gall: After 7 years with Allstate and 4 of them being with this office. The service went from amazing to just plain awful. The office repeatedly drops the ball on policy changes. Unapologetic when it happens. Unappreciative of my business responding only "ok" when I finally got fed up and canceled. Dont waste your time, patience or $ on these guys. Currently insuring the same vehicles for a fraction of the cost!

1 /5 Sheila Schroeder: I remarried after my late husband passed. My husband wanted to keep is insurance as he had been with them for years. Since I was moving into his home, I dropped my 30 year policy with a really great agent for Casey Wassel and Allstate. WHAT A MISTAKE!!!!! Never once has Casey ever reached out to us when we were getting rate increase. This year imagine our sticker shock when our homeowners insurance DOUBLED! Never once did he reach out to discuss this $1100 increase. Only thing his office help Teresa said, was all rates are going up and then told me to let her know when I wanted to cancel with them. I cant imagine how people who live paycheck to paycheck would handle this. Completely unacceptable, what do we pay him for, if not to make sure we are aware of what is happening with our insurance accts.? Excuse me for thinking he was supposed to be working for us. My old agent ALWAYS contacted us and let us know we may have an increase in rates coming and WHY? He said he want to make sure we were financially planning and ready for this increase way before it hit. BELIEVE ME when I say, not all agents are equal. When I reacheded out I was upset as this was not the first or even 2nd year of dealing with this exact issue, but was basically told it is what it is. I could save $200 if I want to jump from a $500 deductable to a 5K deductable. Dont waste your time or money. Once Casey is done courting you and has your business there is no service. We are shopping and will be leaving Allstate, they, nor Casey and his lack luster incompetent staff dont align with what we expect from our insurance agent.

1 /5 Rlmathers_04: Probably the worst customer service I’ve ever received from an insurance agency in my life. As I’m sure is the case with many people in today’s world, saving money anyway you can is crucial. After our first policy renewal with Casey the rates went through the roof. As anyone would do we shopped around for better rates and found it pretty quickly. When we called to cancel our Allstate policy Casey proceeded to belittle and guilt trip my wife stating “we would come crawling back.” Then instead of informing us we had a balance due at the time of cancelation as many businesses do Casey did not notify us at the time of cancellation nor send us late statements nor collection notices. He just sent us straight to collections. We were paying 850 dollars a month on time every time yet he sent us to collections over 186 dollars. We would have happily paid the balance. So if you are looking for an insurance agent that only views you as a paycheck and not worried about your actual needs as a customer then Casey is your guy! Would give 0 stars if possible. No caring or understanding that times are tough and that people are doing anything possible to make ends meets. Casey only cares about you because you are a paycheck to him.

5 /5 Fleano Belleau: Allstate’s home and auto bundling is a competitive price when we looked for the perfect price quote. They keep us informed on new issues and when using the app, we saved over $420.00 in two years for safe driving. They care about their relationship with us and reach out often as to even email a best wishes on your birthday. GREAT doing business with Casey Wessell out of Longview,WA. ✅