1 /5 Cecee Hawkins: Gus seems like a fine jeweler who knows his stuff, but my experience here was not good. For a watchband replacement, they add expenses you didnt ask for, like insurance. His greedy, pushy assistant does NOT listen and lies about calling you. She wouldnt give me my watch back so I had to get rude. Three visits of wasted time. Im sure Gus does very good work, but not good people to work with.
And in response to your response below, Gus, in all that mayhem, I do not remember you offering me the $50 refund. In fact I let you keep the additional $25 on top of the $25 estimate for the trouble you went through researching the replacement bracelet. On my last visit you got mad and went in the back while your pushy assistant wouldnt let me keep the serial number info to take my watch elsewhere so I took a picture and had to DEMAND my watch back. Why do you charge $50 for watch batteries while others charge way less? And yes. yall live up to your reputation.
PS..I just left a nearby jeweler...I found the same model watch on ebay for parts, paid $25 for it, took it to this very REPUTABLE jeweler, and they added to my band...FOR $10. $10, Gus, not $25 and a bunch of added expenses not asked for. And their watch batteries are $18 vs your $50. Really??
If you want to make things right, be an honest man and retailer.
