Tracey Huntley - Werribee,VIC

1 /5 Mr jimjimjimmyjim: The dental surgery seemed quite archaic in the resources and tools they used, but the service they provided by Dr Sim, was fantastic, one concern I did have is they gave me some paperwork they required I signed, despite that I was quite disoriented from the drugs they’d given me - so I didn’t really get to read it or understand it very well, other than this everything else seemed fine right up until I had to pay the bill. I accept that paying $600 for a wisdom tooth to be removed was an amount of money suitable to pay for the surgery I had. But without any warning of the possible cost before hand or without any capacity at all to have some form of payment plan (which violates my consumer rights), they insisted that if I did not pay any money on site they will call the police! And if I didn’t pay the full amount for the service provided they would refer the rest into a debt collector (which is also a breach of my consumer rights)! I was told, without a settlement agreement personally agreed upon with the owner of the surgery they never do any form of payment plan. After asking to speak to the owner I was told that I couldn’t because she was in Switzerland! Leaving me baffled as to why the person I spoke to felt compelled to tell me about the owner to start with?! Anyways, I hope they come to realise changing this part of their practice should be a no-brainer!

1 /5 Alex Schneider: Rude, impatient, doesn’t answer questions, palms you off charges you $190 and doesn’t even have the decency to say goodbye. On her website she states “She also has an interest in the non surgical (medical) aspects of oral disease and temporomandibular joint (jaw joint/facial pain).” She does not! Don’t be fooled, she gave me no information about how to deal with my tmj in a non surgical matter. However the reception team are amazing and gave me more information then the specialist did.

5 /5 Swetha: I was suffering with the wisdom tooth pain for over two weeks I went to my local clinic to get it treated ,they couldnt remove it at all they tried to take it out by giving numb help and anaesthetics but nothing worked I was left with so much pain becuase the tooth has be traumatized two times. I was under meds and they referred me to specialist so I was referred to Dr.felix sim he clearly explained me the ways of extracting it but promised me to give it a try by numbing the area once again. It only took 1 minute for him to take the tooth out. He did one thing different he gave anaesthetic to the nerve inside which was troubling and causing the pain to take the tooth . That helped me alot he did an excellent job and relieved me from such a horrible pain. So I guess its worth spending the money. Huge thanks to him. Soon would recommend this clinic and Felix sim if anyone is looking for wisdom tooth removal.

5 /5 Shradha N S: Thank you for your great support. Everyone was extremely helpful and kind. Dr Tracey, Dr Felix and Casey.. Many Thanks.

5 /5 maria Polledo: Good dentist ery happy with her wor