1 /5 Laura-Ann Rullo: I had a disappointing experience at [Nail Salon Name] recently. I specifically asked for the nail color "Funny Bunny" and was assured thats what I received. However, upon closer inspection, it was evident that the color was not even close to Funny Bunny. When I pointed this out and showed them my toes which were previously painted with the authentic Funny Bunny shade, the staffs response was utterly dismissive. They claimed that different salons have different shades of Funny Bunny, which is simply not true.
Not only was I misled about the color, but the lack of accountability and customer service was truly disheartening. Its one thing to make a mistake, but to brush off a customers legitimate concern with such a flimsy excuse is unacceptable. As someone who values honesty and quality service, I cannot recommend this salon to anyone. Customers deserve transparency and accuracy, neither of which were provided in my experience. Save yourself the disappointment and find a salon that takes pride in their work and respects their customers preferences.
Not to mention my nails were rushed and look underwhelming.