Skinmetics Clinic - Moonee Ponds,VIC

5 /5 Fiona W: I had a great experience with skin needling with Nada at Skinmetics. She is attentive and caring towards her clients. For my first time doing the treatment she explained to me what each step would be to ensure I was comfortable. Really happy with the results. Thank you!

5 /5 Holly Kevill-Davies: I had a Japanese scalp massage with Lexy. From the moment I walked in I was in heaven. Getting on the table was like getting into bed, and the table was heated! I felt snug as a bug and immediately relaxed. Then the massage and scalp treatment was perfect, with Lexy using the right amount of pressure. Im pretty sure I dozed off a couple of times during I was that relaxed. I highly recommend this for anyone needing some well deserved r&r!! I left feeling like I was floating on a cloud! Thank you Lexy and team. Ill be back!!!

1 /5 Lorida J O’Shannessy: *edit for clarity. So I booked a skin appointment yesterday, and this morning woke up with conjunctivitis. My left eye was swollen, red plus crusty. I knew that if I attended the appointment that I would potentially be putting other clients and staff at risk. I’ve attached a photo for reference of red eye. I messaged the clinic to let them know this and whether I could reschedule due to this. Their response, which I have attached was unfortunately due to their policies I would forfeit the appointment and did I still want to attend (even with pinky eye) Now I understand policy, but do you really want to be going to a clinic where they are ok to treat customers who have knowingly told them they are potentially contagious and putting their other clients at risk for the sake of a buck/policy?

2 /5 Eden Loverso: I had my first microneedling session today, something I had been genuinely excited about. Unfortunately, the experience left me feeling quite shaken. As I’m currently breastfeeding, I had to forgo any numbing cream. I was asked about my pain tolerance, which is generally quite high, but nothing could have prepared me for the level of discomfort I experienced. It felt as though the device was being pressed into my skin with excessive force, to the point where it became almost unbearable. To be clear, I wasn’t expecting the treatment to be painless, I fully understood that some discomfort was likely. This isn’t only about the pain itself. What made the situation difficult was the lack of empathy from the practitioner. Her manner was very blunt, and there was little to no reassurance or care offered throughout the treatment. Despite the intensity of the procedure, I believe the experience could have been much more manageable if she had shown a bit more compassion and attentiveness. I left the appointment feeling disheartened and disappointed, particularly with the overall customer service.