Results Laser Clinic - Epping,VIC

5 /5 Rebecca Amiridis: I recently visited the clinic for the first time this week and had an excellent experience. During my consultation, I was informed that, due to the medication I am taking, I would need a doctors certificate to undergo laser treatment. This requirement was beyond the clinics control as it is part of their policy. Although I was initially stressed about potentially having to postpone the treatment to another day due to childcare arrangements, the staff assured me that they would accommodate my needs. Ultimately, I was able to obtain an exemption from the manager. The team was incredibly accommodating and understanding. The practitioner who treated me made me feel very comfortable and engaged me in conversation throughout the treatment to ease any nervousness I was experiencing. The treatment was thoroughly explained, and overall, I had a very positive experience. One suggestion for improvement would be for the company to inform clients at the time of booking that a medical certificate might be required and suggest to see a GP beforehand.This would prevent any delays and allow clients to obtain the necessary note from their GP regarding photosensitivity beforehand. However, this does not reflect on the store itself, as the staff were exceptional. Many thanks again for the wonderful experience.

5 /5 anne eckersall: Best experience with Helena the nurse at the Epping and Northland store. Highly recommend Helena, she is caring, and gentle, very knowledgeable with her products. Ann

1 /5 Ozlem: Absolutely disgusting customer service. I have been visiting here for sometime, so a returning customer. Lately I have had issues booking my treatment via their website and tried to contact several of their clinics to do so, was put on hold to wait in ‘line’ to speak to someone so I can book an appointment. The phone will drop each time. I then tried to call a different clinic (Epping) same issues. Finally thought I was being scammed as I just couldn’t get a hold of anyone and finally called their head office in Sydney, only to be treated like I was lying to them or making up. The girl on the phone treated me like I was dumb, I sent them an email asking for a refund of my package because this sort of service is just not acceptable. Due to their poor service my laser is overdue, causing it not work. In saying that I have had maybe 9-10 sessions with these guys and still was not getting 90% results. She was happy to book me but treated me so poorly via email and phone that I now will take this matter to consumer affairs or ombudsman to get a refund for my package. Beware definitely do not recommend this place.

2 /5 Ripnaz kaur: ⸻ I would like to share my disappointing experience with the staff at the Results Clinic located in Epping Shopping Centre. Unfortunately, on two separate occasions, I found the staff to be unhelpful and more focused on operating at their own convenience rather than providing proper service. During my first visit, despite making an online booking, I was told upon arrival that I would need to book another session in order for the appointment to proceed. Although frustrating, I followed the instruction and got it sorted. However, the same issue occurred again six weeks later. My appointment was scheduled for 5:15 PM, but I received a call from the clinic requesting if we could come at 5:00 PM instead. We agreed and made every effort to arrive early but were delayed slightly due to traffic and arrived at 5:10 PM. Upon arrival, the staff informed us that they couldn’t proceed because there was a “glitch” in the system and the appointment hadn’t been booked properly. They were clearly more eager to close the clinic early than assist us, even though we were only five minutes past the time they had requested. This repeated inconvenience and lack of professionalism is unacceptable. I hope this feedback is taken seriously and improvements are made to both customer service and appointment management