Prime Express Cranbourne - Cranbourne,VIC

1 /5 THE APHRO: Dear Prime nail express, I visited your salon today with my mom, and I am extremely dissatisfied with the service I received. The technician who served me was very rushed and did a poor job with my nails. Not only did he cut a piece of skin from my index finger, but the nails themselves looked crooked, with noticeable gaps and excess acrylic on the sides and underneath my nails. When I tried to remove the excess acrylic under my nails, the technician insisted on doing it himself and caused significant pain by pushing my skin into the nail. I asked him to stop and do it myself because of the discomfort, but the situation left me frustrated and in pain. I believe the technician should have been more careful and cautious in his work, especially when handling sensitive areas like the skin around the nails. His rushed approach and lack of attention to detail are completely unacceptable, and it has left me very disappointed with the results. I understand he has just returned from holiday, but that should not serve as an excuse for providing subpar service, particularly when customers are paying for a professional experience. I would appreciate it if you could look into this matter and ensure that such treatment does not happen again. Thank you for your time, and I hope you will take this feedback seriously. Sincerely, THE APHRO

1 /5 bvi rh: i asked this lady for a specific french tip and she constantly said how ugly and bad there gonna look, despite me still trying to be nice and tell her i still wanted them bc i like them she proceeded to say every girl that comes in wanting those nails look ugly it’s no good etc. i told her i felt like she was being disrespectful and she was just being plain rude at that point i started crying (on the verge of a panic attack) when the lady she was talking to in their language laughs at me and asks why im crying. then they all started laughing and staring at me. never been so disrespected by so called “professional nail techs” and will never be coming back. would of been nice to of received the same respect i gave them the whole time but instead they chose to treat me with unprofessional and disrespectful behaviour.

5 /5 Michelle Addamo: Love the nail technicians there, when you go more regularly they get to know you and really feels nice! They were warm and welcoming from the first time i went. I get sns and it doesnt crack after 2 weeks which means they use good quality products!