Katrina Smith I mainly want to review for not only myself but another lady who was already getting tended to when I walked in.
First thing, I stepped in asked did they have time for me? Male guy (as many others refer to) said yes come sit down we can do. I had an appointment at 1pm about 5 mins down the road so thought okay I have an hour he said yes so plenty of time.
25 minutes go by and nothing, so I got to get up and say thank you but I really have to go now I have an appointment at one (I seriously was so kind - no hard feelings I wasn’t phased), the male tech again was like no no we do right now she’s just finishing up and coming to do you right now be very quick plenty of time. I was hesitant but he was very insistent so I went and sat back down.
I thought the lady on the far ended had just finished up and a lady came over to get started on me. About 5 mins after I see another lady kept glancing over at me and I was somewhat off my own world thinking about my appointment and other things I had going on.
They also I noticed didn’t use any bags in any of in the basins for the spas, I’ve heard other stories of people getting infections potentially because of being unhygienic? Other salons I go to normally use them between customers like Nail D’zign where I normally go but this place used none at all.
Secondly she kept cutting me a couple of times and really cutting the sides of my big toes right back. Unsure if true or not but I thought doing it so far back can cause ingrown toenails? Unsure you can make your own mind up on that. She was rushing but very thorough at the same time. They do look great and I was happy with them, I will give this lady that hence the extra star.
However, another thing that happened was when she was scrubbing my feet with what looked like a very very worn down and used scrubber (it was purple) she dropped it on the floor, then briefly dipped in the water and then kept on using? Around this time I heard a lady get rather upset and overheard her say she had been sitting there for at least 10 minutes waiting whilst they left her to go and do another customer and she had gotten there before me and I came after her. They had just finished her pedicure when I arrived and I assume she was about to do her nails but I didn’t realise that’s what occurred when the male tech sent somebody over insisted I stayed.
I felt so bad I wanted to apologise but she was gone by the time I was able to get up and I move I felt so awkward and uncomfortable. Felt sorry for her if I had known I wouldn’t have stayed. They should be prioritising the customers they are already tending to. It could have easily been me in that ladies position and sounds like it’s happened to many others reading these reviews.
Mixed feelings on this place indeed, I think they may have potential perhaps but it seems this male tech from what others have stated too is just more interested in turnover than each person’s needs and happiness.
Oh and on a side note they didn’t finish my pedicure till about 12:58pm and I ended up about 10 minutes late to my appointment. So they really should have just said no, they need I think perhaps to learn to tell people to book in and come back another day, slow down and focus on the customers they are working on.
I may be back to give them another go and may change this review if they improve. I have only been that one time and just wanted to share my honest experience.
2 /5
Cranbourne, VIC - List 19 Best Nail Salons (Part 1) , AU