Nailed by Nat - Berwick,VIC

Bernadette Dawson Popped in today, desperate to have my acrylic nails shortened and refilled. I had read the reviews but was 4 weeks overdue and anything would have been better than what I was rocking! I am SO pleased with my nails! I was asked several times if I was happy - about the length, the shape, the colour. I will be returning!

Stefania R I wish I could give a 0 star rating as they don’t even deserve 1. Horrible experience. I went in Thursday last week 10th August to get acrylic refills + shellac. First of all, all staff had 0 customer service skills to the point where they were rude. One staff member sat next to the one doing my nails and they were talking the whole time, and the technician doing my nails kept stopping the service to talk to her and respond with hand gestures. The shellac paint was done so poorly that it started to chip off from day 2 after the service was done. Now under 1 week later, the shellac from most of the nails has peeled considerably (see pics). I asked for 3 coats as it is a black colour and I wanted it completely black, usually there is no problem with this. I was responded to in a very rude way when I asked very nicely for 3 coats, I always normally get 3 coats, and it ended in them not doing a 3rd coat despite me wanting it, they flat out refused. There was no care taken to the filing of the nails either. My nails are all an uneven shape. When I paid, there was absolutely no “thank you” or “goodbye” from the staff. They just took my money and turned their back. I will also add that despite the way I was treated, I did not respond or retaliate rudely at all. Regretting it now, I just sat and put up with it. Please avoid at all costs.

Hansika Iddamalgoda One of the worst experiences I’ve ever had at a nail salon. I was switched between two ladies, one was good, but the other couldn’t understand the simplest of instructions. She couldn’t even apply nail polish properly. To cover the nail, she had to apply four coats, and it’s still clumpy and messy. When I gave feedback, the staff started rambling in their own language. I wouldn’t recommend this place to anyone

angelina Natalie not only gave me a gorgeous set for the holidays, but genuinely saved my damaged nails. I’ve never had a nail tech pay such close attention to detail, and really take into account what my nails need to be healthy. the designs turned out exactly how I wanted and I’ve gotten so many compliments on my nails just in the last day. on top of all that, she’s also great to have a chat with! thank you so much, Nat. looking forward to coming back (:

Farah Bangera I called to make an appointment but was kept waiting for half an hour without any explanation. When I asked how long it would be, the girl responded rudely. She was again rude to me a couple of times during the procedure when I asked simple questions. The job itself was well done, they are quite professional, but customer service and poor attitude ruined what could have been a relaxing experience for me. That’s the last time I’m going there.

Emily Downey Went for my first pregnancy massage on week one of maternity leave. I’m 35 weeks pregnant. I was greeted with the lovely staff at endota spa Berwick into such a calm and relaxing environment. They went through everything before the massage. Div was my massage therapist. She was just fantastic! I was so comfortable and felt safe and the massage had me so so relaxed! Will be back before I give birth!

Carla Skin and Beauty This was my first visit to Self the Salon, and I can honestly say it was unlike any salon experience Ive ever had. From the moment I walked in, I felt welcomed, cared for, and the space is stunning! The team were all lovely and my hair has never looked so good. The best hair extensions I’ve ever received! Overall I left feeling refreshed, confident and more connected to myself. I’m already looking forward to my next appointment.