1 /5 Kirsty Henrichs: Think twice before booking here.
At first, my lashes looked great, but I later realized they had been applied incorrectly. They were sore, uncomfortable, and not what I had requested—I asked for a straight, natural look, but they were overly glam, curved, and had a cat-eye effect.
When I raised my concerns with Wendi, instead of addressing the issue, she insisted that she had delivered what I asked for and refused to correct the mistake. I ultimately had to go to another lash tech for removal. The lashes had been placed too close to the lash line, causing pain and redness. Right after the lashes were applied I got a migraine. Once they were removed, the relief was immediate. Night and day!
I understand mistakes happen, that’s understandable and part of life. However, what prompted me to write this review was Wendi’s response. Rather than taking accountability or offering a solution, she was dismissive and manipulative. Trying to make out that I had just made a bad choice. It was disappointing and unprofessional.
On a positive note, I found an amazing alternative! Dr. Lash at Emporium was fantastic. Ask for Amy—she’s kind, skilled, and truly cares about her clients. So professional. If you unfortunately find yourself in the same situation, I Highly recommend this clinic. They were wonderful!
