1 /5 Daniel Weston: I’m really disappointed with my experience at Aus Skincare Clinics in Epping. I booked my appointment a week in advance and paid the $50 deposit to secure it. Then, just one hour before my scheduled time, they called to cancel.
If the situation were reversed and I cancelled with such short notice, I’d be charged a fee — yet they cancelled on me with no real accountability or offer to make it right. On top of that, I was pressured during the call to re-book, even though I had chosen that time because it suited my availability.
Now I’ve missed out on the treatment I booked in for, and with a function coming up, I had no time to arrange an alternative. Very unprofessional and frustrating. Cancellations happen, but this was handled poorly and without consideration for the customer.