Valley Day and Night Clinic- Harlingen - Harlingen (TX)

1 /5 Jasmin Leal: The receptionist with a tattoo star on her face has the worst customer service. From the beginning she had an attitude. Raised her voice and the only reason why I didn’t was because I was not going to bring myself down to her level. Another receptionist came over to assist her as she has no clue what she is doing and that lady was very polite and informative. This other chick tried to say she has explained the information to us when she hadn’t told us anything. Just sighed and rolled her eyes. We are not coming here for free services we pay to be seen not to be disrespected.

1 /5 Maria Melchor: During a recent visit to this a medical office, several serious violations of medical laws occurred, including breaches of HIPAA and improper documentation practices. Patient confidentiality was compromised when sensitive information was shared without proper authorization, violating HIPAA regulations. Additionally, the medical assistant, who is not authorized to make such decisions, wrongly cleared the patient to return to work without consulting a licensed physician, which is a clear overstep of their professional role. Furthermore, the documentation of the patients condition was incomplete and inaccurate, potentially jeopardizing future medical care. These violations not only risk patient safety but also expose the office to legal consequences. Since the office accepts insurance, the matter will be reported to the appropriate state authorities for further investigation. Such breaches of law and professional standards cannot be tolerated, and steps will be taken to ensure accountability.

1 /5 Dulce: I do not recommend this place for anybody who is injured after an accident or just has pain. this clinic is the worst the staff are so rude and don’t care about your pain or anything! All these ladies act bothered , and talk about the patients in a rude way out loud in front of other patients waiting to be seen that is not professional at all. Connie, the only old lady who does therapy is so rude. It’s like she hates her job. This one time I was late she started telling me off on why I was late. She made me feel so embarrassed yelling at me while other patients were around I didn’t say much I just kept my cool because she’s an old lady. My husband is the one who spoke up for me, and after that she she shut up. The next couple times that I went after that she tried to be a little nicer I guess but they need to remove her from there. It seems like she doesn’t like her job and she’s mad for no reason and if that’s the case then don’t be working somewhere like that if you can’t handle it. She kept mentioning I’m the only one who does this job. They need to hire more stuff for therapy or somebody who can do it without complaining

5 /5 Elizabeth Grimaldo: The times that I’ve been to this clinic, I’ve been treated with excellent bedside manner and customer service from all of the Staff. The Physician Assistant onsite, Mr. Guajardo, is very professional, listens, and validates concerns. This last time that I was at the clinic, Mr. Emmanuel, one of the Medical Assistants, and he was very professional and thorough.

1 /5 Anel Benavides: The wait time was long. They only notified me after two hours of sitting there, they were having trouble verifying insurance. Once I was I there the student nurses made it a point to be as unprofessional as possible by being rude and chewing gum As loudly as possible. I would not recommend this clinic to anyone. Unprofessional. Entirely.