2 /5 J J: I wanted this place to be amazing because we really need more quality businesses in north Edinburg. But it was a flop. And I tried 2 different days hoping it was just an off day. Long wait times (even with an appointment) as they continue to take walk-ins even though they have appointments scheduled and not enough staff, they tell everybody will be 30 minutes,even though realistically that is impossible. They rush through the service because they are so backed up. The women I got a pedicure with was so rude & did a mediocre job.
If you’re OK with mediocre work and you don’t mind waiting a long time you’ll love this place . If not save yourself the headache and go into town.
To the owner: Some advice, if you are just honest with people and tell them you’re booked (busy) it will work out so much better than trying to take every walk-in. Don’t skip over and rush your appointments to try to squeeze one more client in.
Invest in an appointment book, hire a receptionist! I bet a lot of people would trade services for lower pay to keep cost down.
In the long run your clients will be happier because they will be getting quality service, the new customers will appreciate the honesty and book appointments in the future (if you actually keep them.)
