1 /5 Alexandria Robbins: If I could rate my last experience at this place, Id rate zero stars. Ive been going to Q nails for over 15 years and sadly, I may never return after this incident. I have NEVER had an issue when asking for French tips of any sort before and for some reason everyone was dumbfounded and trying to figure out what I meant by a pearl tip. There were 4 ladies total and it wasnt much of a busy few hours but everyone had clients. I happened to get a lady (I didnt catch names of anyone) whom Ive never seen here before so possibly new. I got a mediocre pedicure with pearl tip but didnt make a fuss because the real deal I cared about was my manicure. I move onto the lady thatll be doing my manicure and was calmed because she seemed seasoned enough that my friends nails shed done right before were great. It was deeply expressed that these were my wedding nails. I was congratulated and continued expressing what I desired in wanting a pearl tip powder manicure. They did not have this and wanted to put fake nails on which I was very much against. I went on to show pictures of what I wanted. When I thought they understood, I got passed back to the inexperienced technician and was very on edge. She didnt do the best job on my pedicure so I wasnt feeling settled at all. She couldnt communicate with me whatsoever, so we had the previous tech "translating" which was broken and with the entire experience being purely on miscommunication and language barriers and my frustration was rising. I kept correcting and trying to have her understand but overall it came down to, theyd pulled off my previous nails, bruised my nail beds, tore off a good chunk of my nail and instead of placing an overlay to smooth the surface she starts painting the pearl tip and it was horrendous work. My nails were extremely delicate and sore and she cut into my ring finger nail so deep I was in pain. I continuously spoke to her and our "translator" about not being pleased with the work and wanting them to start over with something different because what they did was not what I asked for. She went on to say very loudly for other customers to hear that I chose that and she had recommended something else. This was false. Our translator went on to say shed still be charging me for everything which would total out to over $100 (they ended up doing a pearl tip manicure on me) and anything else I decided to do. She had attitude and I wasnt having it. If I didnt respect the other technicians Ive worked with there in the past, I wouldve walked out without paying. Without a doubt. Because thats NOT how a business should be ran. So, my nails are ruined, I dont want to risk getting an infection in going elsewhere for them to fix it and my wedding photos cant focus on my hands because of how bad and chunky the nails came out. I cried, I was very upset. So no, if you come here you ask for the man thats the manager and or Anna who is amazing. Other than that, dont risk it. Hoping they can fix the wrong on this!!
