Santa Rosa Hospital - San Antonio (TX)

1 /5 Nisa Nunes: Went to the emergency room and the restrooms were so dirty. Idk how they allow children to use these restrooms. I also don’t see why they don’t have a diaper genie or something to contain the smell of the diapers if they are not going to take out the trash frequently. I told the staff at the desk about the restroom and saw 3 lady’s in purple wheeling trash bin around. Yet they didn’t go to the restroom to attend to it. There is no sense of urgency from what I seen. It’s sad that they are fully pact with sick kids waiting for an hr or so just to be seen. I feel bad for the kids/baby’s having to wait so long all while feeling sick. As the parents are trying to comfort them in a strange environment. I would expect more from a place that is specifically for children.

1 /5 Cynthia Ramirez: Please know I am leaving this review for the Santa Rosa on 151, Westover Hills. The hospital is not allowing reviews on Google. So I do apologize that I’m leaving it here. But I need people to know this. I am complaining because while in the ER waiting room. Veronica, the registration personal was registering between 4-5 individuals in earshot of everyone in the waiting room. I know this is a violation of confidentiality, and a huge compromise to the safety of any of the individuals/patients identifiable information that can put them at risk. I know Veronica knew better because when she called my husband to gather his info. I requested that she do it in privacy and not in a public place, surrounded by many people because she didn’t offer privacy with the others before us. She looked at me confused and had the nerve to asked me “When did I register others in public?” I pointed to the person behind us. Veronica was speaking to the patient no more than 1 minute before calling on my husband. I pointed and stated” You just spoke to her right now, I heard all of the her and the other patients information as well”. She pointed at the hall and stated she will take my husbands info there. As if that was her plan to begin with. This happen May 3rd at 9:00-9:35 am. Please check the cameras in the ER waiting room for confirmation of her actions. You will see her speaking to the patients and moving on to the next. If someone had I’ll intentions, they would of heard insurance information, bdays, address, email, phone numbers, Emergancy numbers, pharmacy info, payment methods. I know an ER may be busy. But compromising one’s identity and privacy should never be over looked.

5 /5 Ruby Perez: I absolutely love the hospital. Nice clean new rooms. Awesome nurses. The care for my sons delivery was beyond amazing. Nice family lounge with recliner seats refrigerator washer dryer . Absolutely making you feel welcome especially good for new mothers . Making moms feel as comfortable as can be. New car seat was given to me I would recommend this hospital to anyone ❤️

1 /5 Ashley Hunter: My son has a serious chronic medical condition and the ER nursing staff was amazing and provided prompt medical attention to my son. However, the night shift registration personnel, Grace, was the most unprofessional person I have ever spoken to. I have been a nurse for 16 years and I have never talked to such an unprofessional and uncaring person in registration. I will come back to this hospital because this is where my sons neurosurgeon is, however, the director of admitting should reprimand their unprofessional employees.