1 /5 Kristen T: Prime Automotive Repair – Misleading and Untrustworthy
My experience with Prime Automotive Repair was disappointing and frustrating. I brought my vehicle in based on an arrangement with Tom (from the seller’s side), who assured me the car had been fully inspected and any issues would be addressed. Prime later claimed the aftermarket radio was the cause of an oil pressure sensor problem — a diagnosis that turned out to be completely false. A certified VW dealership confirmed the issue was unrelated to the radio and far more serious than what Prime acknowledged.
Despite warning lights and clear drivability concerns, Prime stated there were no issues with the vehicle. Real mechanical problems were either missed or ignored, and some of the services claimed to be completed were never verified or were misrepresented.
While I want to note that Omar, the individual I worked with at Prime, is a great person and was respectful throughout, the overall handling of the vehicle’s condition and the misleading claims were unacceptable. Tom also failed to follow through on promises, standing by Prime’s evaluation despite the obvious problems.
I cannot recommend Prime Automotive Repair for reliable diagnostics or trustworthy service.
