1 /5 Sara Jade: “Care” shouldn’t be in this business’ name.
The front desk lady, Liz, refused to allow me to speak with a manager and actively ignored my concerns when handed the Customer Acknowledgements Form to sign. Number one on the Form stated “I hereby grant Noah Auto Care and it’s employees’ permission to operate and repair the vehicle described herein on public streets, highways, or other locations for the purpose of testing, inspection, or repair. I agree to remove all personal belongings Noah Auto Care will not be held liable for any loss or damage to the vehicle or any items left within it in the event of fire, theft, accident, or any other cause.”
When I read this I simply asked Liz “Does #1 mean that you guys could take my car out on the street, wreck it and not be liable?” To which Liz didn’t respond, she continued to hold the phone against her ear, look at me and then go back to her call. So I stood there at the Receptionist window and patiently waited for a response. About 2 mins goes by and I ask again “Can you tell me what this is supposed to mean?” And Liz’s response was “let me see that clipboard” then she said how I could go ahead down the street to the other inspection auto shop. There were two other lady’s in the waiting area and so I asked them if they were aware that the techs could wreck or damage their vehicle and wouldn’t be held liable because they signed that paper. Make sure you read what they have you sign cuz I wanted to take my car in to get a $20 emissions inspection and instead of answering my question as to whether or not they would be taking my car out on the street for the inspection, Liz was rude, ignorant and essentially asked me to leave because she thought I had an attitude. After she told me to leave because of my attitude I disclosed to her that she would be getting a poor review and that her behavior was shameful.
Take your car somewhere else. Liz shouldn’t be interacting with customers.