Methodist Ambulatory Surgery Center - Medical Center - San Antonio (TX)

5 /5 Nichole: My 2 year old son had surgery here on December 18th and the pre operation nurse Joann was extremely good with us. She handled our anxiety with such grace and compassion. She knew exactly how to make the situation more comfortable for my son and was reassuring. Thank You.

5 /5 Pa Av: Best experience during a tough day for us. EVERYONE was amazing, from the receptionist to the surgeon, anesthesiologist, all nurses (amazing) and the whole team. Thank you so much, all of you made our day so much easier deal with. Forever grateful!

5 /5 Delores Henderson: The staff were absolutely amazing!! I received great treatment from the time I arrived. Administration staff was tentative to my needs but also to the families who were waiting on their love one by offering warm blankets, drinks, and snacks. My goodness, the nursing and care team staff were phenomenal. Kim and Brandy were my nurses. You could tell the care they gave was from the heart. I was cared for and comforted with genuine love from both of them. I wish no thing but continued blessings over the staff and facility.

1 /5 krystal Velez: I have had the absolute worst experience with Methodist Ambulatory Surgery Center-Medical Center. Last July 2023 I had to go in for a very traumatic procedure. The day before the surgery, I was quoted with the cost of the surgery. I was told that I had met my deductible and was only responsible for a specific amount (which was still quite a bit for me at the time but was willing to pay it off). The day of the surgery I was provided with a receipt, and set up a payment plan to have it paid off within the next 6 months. I have the receipts! I received a call in November 2023 stating that I was responsible for an additional $1200, which was not what I was quoted the day of the appointment. I tried pleading with them because that is not something I can afford, but they were not helpful. I submitted an appeal with my insurance company due to the false/lack of information I was provided with the day of the surgery. I was denied. I am at a loss. I would have never even gone through with the surgery had I known it was going to be that expensive. It has me feeling very paranoid each time I go to the doctor, wondering if I am being quoted the right amount. It also has me not wanting to reach out for assistance, which is upsetting because no one should feel this way. I have all the proof in the world that I was quoted a certain amount, yet no one seems to want to help. This is ridiculous. The hospital staff is not owning up to their mistake and I am not sure what to do anymore. This is not right.