Medical City Sachse, A Campus of Medical City Plano - Sachse (TX)

5 /5 Thomas Ledford: Not enough stars to rate my care from nurses Iris and Mary they were awesome I recently had a hip replacement surgery, and I was fortunate to have Iris and Mary as my recovery nurses. From the moment I woke up, they provided exceptional care, making sure I was comfortable, well-informed, and supported throughout my recovery. Iris was incredibly kind and attentive, always checking in to ensure my pain was managed and that I had everything I needed. Her warm demeanor and genuine compassion made a world of difference during those crucial first hours. Mary was equally wonderful, bringing both professionalism and kindness to every interaction. She took the time to answer my questions, encouraged me through my first steps, and reassured me when I felt uncertain. Together, Iris and Mary made my recovery experience as smooth and positive as possible. Their dedication, patience, and empathy truly set them apart. I cant thank them enough for their incredible care, and I highly recommend them to anyone in need of outstanding nursing support!

5 /5 Robin McCasland: Outstanding experience! I went in for day surgery but then needed to spend one night in the hospital. Every staff member was friendly, kind, supportive and helpful. The hospital is clean, bright, modern. Even though they had to awaken me every few hours for vitals, it wasn’t a jarring experience. And wow - the hospital meals are actually GOOD. Tasty and healthy. If I could give the hospital higher than five stars, I would.

1 /5 Nylah L.: Dont go to this location if its an emergency. My daughter suffered a traumatic accident. Upon arrival there were NO staff at the desk for at least 5 minutes. I knocked on the door and was greeted by an unconcerned paramedic. He nonchalantly told us to come back. We sat in the room, my dtr crying in pain for 30-40min without any intervention. I could hear the staff outside my door laughing and talking. I stepped out and asked about an ETA and was told they were busy and they proceeded to continue their conversations. The urgency and empathy was not there. I drove my child to Children Medical Center Plano and what a difference, Im glad I made that decision they went into action immediately. By the way, Im a nurse and I know what competent patient care looks like.

5 /5 vickie Johnson: My experience at the medical city Sachse was great. The ER nurse Joel was friendly, reassuring and very personable. He even visited me after my emergency surgery during my stay in the hospital. All the ER nurses and staff were good.