1 /5 Rachel Curliss: I went to this salon based on the great reviews. The pedi was fine, but my manicure was a disaster. The technician only did two coats of color, and you could see right thru to my nail underneath. I didn’t notice this until check out, but still didn’t say anything (you win some you lose some) and even tipped 20%. Two days later the areas with little to no color started turning yellow. I went back to ask for either a credit or a new manicure. I spoke to the same technician who did my nails, and he refused to give me anything other than a coat on top. He said it was against policy to start them over completely (this is a simple GEL MANI, not dip or acrylics!). I tried to reason with him, but he went on to tell me how a lot of people try to take advantage so he will not budge. At one point he said “our policy is to resolve issues within a wee— a few days”. This was on Tuesday after getting them done Sunday, so he seemed to switch the policy real quick so that I couldn’t come in on the weekend. (I told him i work 10-7pm, which are their weekday hours). He also didn’t hesitate to tell me he’s “happy to lose a customer over this”. I completely understand saying that to someone who is out of line, but I was very respectful and reasonable.
Anyway - I typically do not write reviews but I felt completely taken advantage of, considering I paid $79 for a basic pedicure and gel manicure, and was basically told to go f myself when I didn’t settle for their “one coat on top” resolution for a faulty job.
As someone who is very experienced in customer service, I suggest putting your ego aside, and making things right when it’s efficient and affordable to do so. This was just poor business practice.
