Hill Country Medical Associates: Little Sarah A - New Braunfels (TX)

Rachel Tiller My son needed staples because of a head injury. EMS, nurses, and the whole team were very kind! The place was clean and there was only one person in the waiting room at 3pm on a Wednesday. I saw nurses smiling which shows a positive work environment. Working in an ER can be stressful, and they had positive attitudes making us feel welcome.

Tiffany DeBolt I was very impressed by the thorough care. It’s important to know the medical reviews can be very subjective based on medical needs, insurance, and so many specific and particular factors. Based on my particular needs and situation: I felt heard and I felt that next steps were relevant and valued. I had good follow up (I am also still “mid diagnosis” with tests to confirm or rule out some things. My experience so far has been good.

Jaine Duran Dr. Diocares was very helpful and listened to my needs!! First time with him and he made the Dr. visit feel at ease! Highly recommend him!

Erwin Kotara Dr. Starr has been my doctor for almost three years now. After my back surgery, I struggled to get my pain under control. My surgeon recommended a different pain management doctor, but they werent able to address all my needs. Fortunately, my primary care doctor, Dr. Kellum, referred me to Dr. Starr. I feel incredibly lucky to have found him. There were times I didn’t think I would be able to continue working, let alone travel for my job. Though I still live with pain, Dr. Starr has been able to manage it effectively, and I’ve regained the ability to lead an active, fulfilling life. Thanks to his care, I’m able to work and travel, and I can look forward to growing older with a higher quality of life. His office staff is also amazing—so professional and compassionate. I’m truly grateful for the care I’ve received.

J Hanselman Been going here for years. Yes it was bought out and yes they sometimes have growing pains. But as a whole I’ve never had a problem and have a fantastic PC Doctor.

Lisa Winston A multitude of screwups including almost injecting me with a drug to make my heart race for a stress test which the doc never ordered! Finally left after 2 years to work with a professional cardiologist and efficient staff.

NT James “Sping” Dr. Lee is a good doctor - and thats where the compliments will end. His staff are uncompassionate towards customers situations. In this case, due to a family member having a stroke with only a few days left on life support - we had to cancel an appointment 8 hours early, and the staff still tried to make us pay a "$60 late fee" based on a technicality that it is supposed to be a 24 HOUR late advance. Okay, but our FAMILY MEMBER WAS ACTIVELY DYING. Of course theres going to be harsh words at this sociopathic lack of care. The staff will then have the gall to remove you as a patient and hang up the phone simply because you push back against senseless cruel fees, and the staff will act surprised that they made someone legitimately upset over the insult of making someone pay a fee because they had to see their dying dad. Is it sociopathic behavior? You dont do that. A good practitioner would waive the fee. It is truly sickening, and others Ive talked to have agreed that what happened in this case was really, really wrong. Well - regardless, after the staff truly upset us with no compassion, they decided to kick us out. So do expect to deal with things like this from Grace Family Medicine. Im already expecting the reply - "But you talked to us so horrible on the phone" And yes, you got what you deserved for even daring to tell someone who just had to leave to rush to their dying Dad to pay a late fee.

Patty Stewart Steven is absolutely amazing. He takes his time and actually listens to what I have to say. He never rushes me out. It has taken me a long time to find someone I am comfortable with. You can tell he in this profession for the right reasons. He is there for the patients. If there were more stars to add I would give more.

Veronica McClain I visited the ER yesterday and I must say I was very impressed. I was seen immediately with no wait time. My nurse, Jessica, was very friendly, professional, compassionate and provided outstanding patient care and support. She, the other RN (can’t remember her name, my apologies) and the doctor on duty, Dr. Aprile, made me feel comfortable and I was confident in their abilities to take care of my medical needs. Thank you again for your exceptional patient care and services. I hope I won’t have to go to the ER again, but if I have do, this will be my #1 choice. Kuddos!!

Haley Nordbak Dr. Simmons is fantastic! Our whole family sees him. He really takes the time to know you and get to the root of any problems you might have. I always feel comfortable asking him questions and he explains everything in such a clear and concise way. I also really appreciate the follow up messages to check in to make sure everything is okay!