Guadalupe Family Health Dr. David Rider - New Braunfels (TX)

Tiffany M I absolutely love the team here. I’ve been seen by this practice for years and have had very positive experiences. There was even a time I had a very bad panic attack at another doctor’s office, they reached out to my PCP here and that evening I received a phone call just to check in on me to make sure everything was ok. They genuinely care about your well-being, and don’t minimize your concerns. I have never been rushed through an appointment or ever been made to feel like I wasn’t a valued patient. Any recommendations they have ever had for my care have been discussed WITH me, and never forced on me. I have Sierra as my provider and she is the best!! Vicky at the front desk is always so awesome, too! This team is definitely professional, compassionate, and respectful. I’m very grateful for their care!

Gwenda Deike I have been a patient of Dr Rider for a little over a year. I could not be happier. His office is caring and very knowledgeable. I see his Nurse Practitioner,Maddie often and love her to death. She calls and checks on me during or after a illness. They provide a level of service you just don’t find anymore. I highly recommend this office!!!

NT James “Sping” Dr. Lee is a good doctor - and thats where the compliments will end. His staff are uncompassionate towards customers situations. In this case, due to a family member having a stroke with only a few days left on life support - we had to cancel an appointment 8 hours early, and the staff still tried to make us pay a "$60 late fee" based on a technicality that it is supposed to be a 24 HOUR late advance. Okay, but our FAMILY MEMBER WAS ACTIVELY DYING. Of course theres going to be harsh words at this sociopathic lack of care. The staff will then have the gall to remove you as a patient and hang up the phone simply because you push back against senseless cruel fees, and the staff will act surprised that they made someone legitimately upset over the insult of making someone pay a fee because they had to see their dying dad. Is it sociopathic behavior? You dont do that. A good practitioner would waive the fee. It is truly sickening, and others Ive talked to have agreed that what happened in this case was really, really wrong. Well - regardless, after the staff truly upset us with no compassion, they decided to kick us out. So do expect to deal with things like this from Grace Family Medicine. Im already expecting the reply - "But you talked to us so horrible on the phone" And yes, you got what you deserved for even daring to tell someone who just had to leave to rush to their dying Dad to pay a late fee.

Dennis Heaviland Dr Williams is patient and offered more than one option for my issue. After a quick surgery, I am doing better than I have been since I was in my 20s! I am in my mid fifties now! He takes his time and is very thorough and I cannot recommend him enough. There are not enough stars to rate Dr Williams!

Tiffany DeBolt I was very impressed by the thorough care. It’s important to know the medical reviews can be very subjective based on medical needs, insurance, and so many specific and particular factors. Based on my particular needs and situation: I felt heard and I felt that next steps were relevant and valued. I had good follow up (I am also still “mid diagnosis” with tests to confirm or rule out some things. My experience so far has been good.

Haley Nordbak Dr. Simmons is fantastic! Our whole family sees him. He really takes the time to know you and get to the root of any problems you might have. I always feel comfortable asking him questions and he explains everything in such a clear and concise way. I also really appreciate the follow up messages to check in to make sure everything is okay!

Matthew 10:36 Staff, Nurses, Doctors, all did their job with care and efficiency. Facility and bathrooms new and clean, nice open airy waiting room. Parking limited on front of building. Wife had acute pain due to kidney stones. We arrive around 5AM and are seen shortly after by a doctor. Images are taken, stones confirmed, pain management begins. New doctor arrives (their shift changed) aware of the situation and monitors my wifes pain levels while the ER admins work on a transfer to an urologist. 8AM, my wifes pain is reduced and tolerable, transfer to Baptist Northeast is seamless, she gets rolled straight into a room after a 10-minute wait in admissions (on a Sunday morning!). During our 3 hours stay, I got some solid chuckles reading the 1-star reviews. My favorite is the "I came in concerned about my health and requested an MRI, the doctor wouldnt give me one." I would give a minus half-star because the chairs in the rooms are not suited for long hour sits. But my comfort isnt really the concern and I cant give half-stars.

Veronica McClain I visited the ER yesterday and I must say I was very impressed. I was seen immediately with no wait time. My nurse, Jessica, was very friendly, professional, compassionate and provided outstanding patient care and support. She, the other RN (can’t remember her name, my apologies) and the doctor on duty, Dr. Aprile, made me feel comfortable and I was confident in their abilities to take care of my medical needs. Thank you again for your exceptional patient care and services. I hope I won’t have to go to the ER again, but if I have do, this will be my #1 choice. Kuddos!!

Bunny Casey-Wanatick My doctor here is Joel Massey and he and his entire staff are wonderful. They greet you by name, listen to you and do everything they are able to make things happen for you. He also has great referrals. He is the reason I am getting therapy at the Mint on Walnut. The Mint is also a 5 star company. My husband is being transferred to Wichita, KS and I am so hoping that there will be medical help like these folks there. I will miss these wonderful people very much.

Josh Dyba Unprofessional. Will leave you on hold for hours. Had to call back multiple times. Doctors are always revolving there and usually never stay long term. Had some questions regarding general medical practices (nothing that would violate HIPAA) and they refused to help me or point me the right direction. Save yourself the headaches and time and go somewhere else.