3 /5 Dylan House: I had a really conflicting experience at this salon. I was given a $100 gift certificate for Mother’s Day so I called and booked a few services. I booked the air package for $120 which includes a 1 hr massage, manicure, and pedicure. I also booked a scalp treatment that cost $40. Upon booking my appointment I had to make a $60 down payment which is understandable. When I got to my appointment I gave them my gift certificate and figured everything was good to go and I’d tip the people that worked on me in cash. I had an AMAZING massage from Alma, she was truly incredible and Vanessa gave me such a fun mani pedi. At the end I was really pleased and I went to the counter to give them my cash. There I was informed that there was a $60 remaining balance. I was shocked and asked what for. They informed me it was because I have very long hair. Now, I do have very long hair and I 100% understand that more hair = more product = more money. So if I had gotten a hair conditioning treatment or some color done I would be happy to pay for more product for my long hair. However, to my knowledge the only products that were used on me were the treatment for my SCALP (not my hair), shampoo and conditioner. The stylist did not even use heat protectant before blow drying. So I have no idea how I got charged $60 ON TOP OF the $40 scalp treatment. I paid for 2 and a half scalp treatments and only got one. Also I would have really appreciated if when I sat down in the chair the stylist would have said “you do have long hair and that can come with extra charges, is that okay?” Cause I would have said no and paid whatever cancellation fee I needed to cause I did not have the money!!! I had to use my emergency credit card!! Of course I paid the extra money without too much fuss because I know it’s not the checkout girls fault, but man it’s been 2 days and I’m still frustrated. I would recommend this place to a friend but I would tell them to triple check for any extra charges before they get services done.
