3 /5 Rose: Hello, I’ve been a customer at the salon for a very long time. Recently, I tried the overlay service again and traditional nail polish as I always have for years. Typical services for me are pedicure and manicure.
I decided to write this review, not about the technician as they are very nice and I don’t have any complaints about them.
This is about me going back and asking for correction and being told that we don’t guarantee traditional polish.
My thought, when I came in to have the service no one said if you’re going to use traditional polish, any issues down the road will be at your expense as we don’t guarantee traditional polish.
When I came back the following Monday less than a week later, showed them the state of my nails and I was met with, OK sure but this is not our problem. We don’t guarantee traditional polish.
I’ve never experienced degradation of the polish that I did this time around. When I left the evening of the first service, there was a chip before I made it to my car. Likely because they weren’t dry and yes, the salon had closed, but I thought no big deal. It’s a small chip. However, as the week continued on my nails, ended up looking awful by the following Monday.
When I returned the following Monday I was met with the statement above but, I decided to go forward with gel polish. The gel doesn’t look much better. It’s lost its shine. There are lots of scratches on the surface of the nail.
I spent $170 in less than seven days on a pedicure and an overlay with both polish types. No extensions no dip. None of this other fancy extras the ladies do nowadays just something simple.
I’m not suggesting not to visit the salon. The people are usually pretty nice and my recent experience that prompted this review doesn’t speak to the majority of the visits that I’ve had here. I do want to strongly encourage you to leave satisfied, and if there’s anything that needs to be addressed beforehand, go ahead and do it.
