Genes Auto Repair & Service Center - Georgetown (TX)

1 /5 Melissa Wood: I decided to try out this auto shop. Immediately I found myself annoyed by the female clerk from the start. On the phone she was rude setting up my appointment and even more so in person when I got there and paid for a diagnostic test. No ppl skills whatsoever and very unprofessional. The clerk told me I had to leave my truck for a long stay, which turned out to be two days without transportation. When the truck was ready Jason emailed a quote to me instead of calling me that day before they closed. Their quote was nearly 1200.00 to replace a thermostat. I decided to come get my truck for another opinion. When I walked in there was a veteran talking to Gene. Gene had no problem saying said thank you for your service to the nice navy veteran gentleman right in front of me but failed to say that to me after I had told the staff that I was a veteran as well and my plates even had navy on them. You say you back veterans but is that only the males that pay? I was offended not only by the rude female clerk that had a chip on her shoulder but for the way Gene made me feel, like women veterans aren’t important and I don’t need your business. Needless to say I will be taking my money and truck elsewhere! Thank goodness I found another shop that charges half of what Genes does. I don’t know why ppl decide to stay at a job they don’t like. Attitude is everything and as a new patron paying good money i don’t need your anger issues put on me. Your customers are already overwhelmed by major repairs that they have to shell out money for. They don’t need the attitude on top of that! I would rate a 0 but not an option.

5 /5 Efrain Dragustinovis Valdez: I took my 2015 Mazda CX9 for it’s 150k miles to Gene’s for service, they did an exhaustive inspection of what needed to be changed, adjusted and repaired, they suggested what was needed and nothing else. Professional work, honest and friendly service at fair prices, they offer free rides within some miles radio.

5 /5 Larry Hemeon: We are full time rvers. Our towed car had a problem which caused the check engine light to come on and the AC to work intermittently. They got us in the first thing on the next work day. They diagnosed and fixed the problem, which involved intensive labor , and got us on the road that same day. The technician worked thru his lunch hour to make our lobby wait time shorter. They did everything that they could to make things easier for us. We highly recommend Genes Auro Repair.

5 /5 Scott Miles: Twice now I’ve had great experiences with Gene’s. They are quick, convenient and do first-class work