1 /5 Kristin Lowe: Awful front staff...so bad that I wouldnt ever go back.
The letter I wrote to them:
I just want to make you aware of your front office staff. I came in last month to get established with Dr. Hinds-Campa. I wasnt overly impressed, but my GYN, Dr. Sejour, highly recommended your practice. I then scheduled my son for his well-visit/getting established, as he is turning 19 in just over a week. I had 2:00 written down on my calendar. Then I get the reminder call the day before (automated) saying the appointment was at 2:15. I had already filled out several online forms with all the info for his appointment, and I sent him with the entire list of immunizations from birth to now to give to the nurse for your records. He got there at 2:10, but waited to go in till my husband got there at 2:22. The front desk lady was VERY VERY rude. Said he was late and would not be seen. I even sent the voicemail transcription to my son and husband to show them that the appointment said 2:15 on the voicemail from yesterday. Wouldnt budge. My husband asked to speak to the office manager. Still no give whatsoever KNOWING that all the paperwork was already done online. I dont know what kind of practice this is...Ive been all over this country in many states with places such as Mass General to Yale and never been treated with such rudeness...absolutely ZERO grace. We WILL NOT BE returning to your practice. I will not give a positive review online, because the face of your practice, your front desk, represents you very poorly. I would suggest some training in how to treat customers. I have lots of other places in the area to choose from for our family care. You may be a very wonderful doctor, but now we will never know if that would be true. Thank you for your time. Blessings!