3 /5 Shayne Gregson: Pros of this place:
-LOVE the shuttle service. The driver is super nice and has made it fantastic.
- Love the convenient evening drop off and ability to text about the car. Works great for me.
Now for the bad:
-For how much you pay I feel like attention to detail isn’t there. One minor example is they lost/didn’t put back my engine cover clips. Very minor, cheap and easy for me to fix…but annoying.
And then there was the incident that is the reason I won’t be back:
I took my 2016 Honda Odyssey (120,000 miles) for an oil change. This was the 4th or 5th in a row with them because of how convenient it was for me (see pros!) and I didn’t think much of it. I got their inspection report that said my pan was leaking a little and they recommended a replacement. I declined, planning to take it to my Houston mechanic to have another issue resolved under warranty and would just have them do the pan while it was there. I asked if they had already completed the oil change - replacing the pan means dropping all the oil out and needing to essentially do another oil change - so if they hadn’t already done it I didn’t want to waste the money at that point. The receptionist said she needed to ask the tech and I would get a call back. Not long after the tech calls and says they can’t safely get the oil bolt to hold because the pan threads had stripped and their recommendation was to either replace it there (almost $900) or tow it to another shop. Talk about a gut punch when you go in for a $50 oil change and that’s the answer to get your car out, no? So I do a little research of my own (and encourage others to look at this as well, I’m trying to keep my bias to a minimum) but the threads stripping is often (not always) caused by the mechanic. There is also the ability to do a repair which in theory should be cheaper than replacing the part.
Armed with that knowledge I call them back and ask me to walk through what happened. From my view, the car wasn’t leaking any oil before I took it in…but suddenly couldn’t hold oil safely. Got the same basic answer that it was caused by fatigue and it just happens. Then I asked about doing a repair instead (here is the real reason the car will never go back) and was told that wasn’t a possibility, such a repair doesn’t exist for oil pans. At that point I told them to leave the car, do not touch it again, and I’d schedule a tow. Either they straight up lied, or the person was incompetent and didn’t know when to ask someone else. That’s absolutely unacceptable to me.
So next day I go in to get the keys and brought my dad along - for reference I’m a woman, and while I sincerely hope that doesn’t make a difference I felt like my father held more pull than I did. The tech we talked to on that day again said it was likely fatigue, and said their shops sees this decently often. Take that answer as you will. BUT this tech said the repair was an option, and ended up pricing reasonably enough that it was cheaper to have them do the repair than it was to try to tow it anywhere else. His ability to at least try to work with me (plus the pros I stated) is the reason I can’t give less stars. I did appreciate that aspect.
The whole ordeal took from Wednesday evening (I dropped off assuming Thursday pickup) to Monday evening. I get things happen, and cars are expensive to upkeep, but I can no longer trust them to give me honest options when they recommend repairs.
