1 /5 Bradly Reyna: I brought my truck in to get the Instrument Panel Cluster (IPC) and AC Control Module repaired. The IPC has gauges that do not work/display incorrect readings and the AC Module works whenever it wants to (the AC/heat will still blow just fine but the module doesn’t turn on.) I had requested that if they were to outright replace any components to please use OEM (original equipment manufacturer). I had done the research and know that the aftermarket materials get returned often, especially Doorman and Cardone. Travis, reassured me that “For those Chevys we use OEM as the electronics don’t respond well to the aftermarket stuff.” I was very excited to get these components repaired as I had been waiting for a long time too. After a week of them having my vehicle, they called me stating they got around to it and that fixing both components would be $3,000. Just to fix the AC module would be $800+ (and they were going to use aftermarket components, not OEM, as it would be "much more expensive.") To give context, they confirmed exactly what I believed was wrong with the module. In these trucks, it is common for these AC modules (especially automatic) to give out and start acting up. The diagnostic fee for each was $160 total. Im not complaining about that though. The problem is that Travis called me back stating that a $200-$300 part would be $800+ to repair. To give further context, the module is behind one panel (which is clipped in) and then held in by two screws. Just high balling it AND adding the diagnostic fee for BOTH components, where does the extra $300-$400 dollars of “labor” come in? I decided that I wanted to do business elsewhere and found someone who does repair, chip work, and can even add LED lighting to IPCs, AC Modules and more for cheaper. So, naturally I decided to opt out of getting it repaired here as the prices seemed outrageous, but I wasnt going to be hasty. I called in to cancel the repair and stated that I would “Come by either later today or tomorrow to come pick it up." After work that day, I came to pick up my truck. I waited in the lobby for 15 minutes before Travis came to the front and I said, "Hey man, Im just here to pick up my Chevy" and he replied, "Oh man you said you werent going to pick it up until tomorrow, I had everything put up." He then went into the back and when he returned, he started asking me questions about who I found that could do it and why. I replied about the source I found, and he stated that "LED lights aint gonna fix your issues." He then crossed his arms and cocked his head replying "Those dials cannot be fixed. You cant repair them!" He kept belittling me and I just replied "Thank you for the advice" while I was trying to pay and leave. I understand that I dont look like someone who knows a lot about cars, but it isnt rocket science to understand that chip work, circuit board repair and basic cleaning maintenance can be done to repair electronics. Maybe not by Bradys though. I used to love this shop, and Ive taken my vehicle here before. Twice whenever I was in college, this shop had left tools inside my truck. Once inside my cabin and another time they had left orange Mac Tool channel locks under the hood of my truck. Out of my own goodwill, I called them and returned their tools both times. I firmly believed in this shop and don’t normally write reviews, but this experience I had was so horrid that I will never be returning. Travis not only was it none of your business, but it was bad business practices as well as ill manners. My friend who brought me even agreed that you were being a total jerk! Even if you had to replace a $300 (max including tax) part that takes 10 minutes to replace, repair the IPC and reprogram it, theres no way in hell it should cost $3,000. Im sure that the owner will reply with some BS excuse, but the simple fact of the matter is that this business (even excluding the prices) should be cautioned. Included are pictures of the costs of aftermarket materials from different sources.
