1 /5 Barbara Aralu: I use to love this place, in fact I’ve been patronizing this place of business since the previous owner had it…I followed her there because of here exceptional customer service and of course her wonderful work. Tammy was amazing she serviced myself including all the women in my family as well as my friends. Unfortunately the new owner Ivy disgraced me the day of my birthday, she actually ruined my whole day. She had an attitude from the moment I walked in, I simply asked for my water to be more warm after patiently and respectfully waiting for half an hour when she told me there would be no wait, she brought a boiling coffee pot and asked me is that better for you. I told her I don’t feel comfortable putting my feet in boiling water, and that I never experienced that, she proceeded to yell at me, and antagonize me by talking to me disrespectful in front of her staff and other customers, she said if I don’t like it then I could go somewhere else. I replied “Ivy I always come here to patronize you, do you not want to service me. She asked another worker to complete my pedicure which she did. Mind you that was 5 days ago and my shellac is already chipping. Ivy the owner then told me she does not feel comfortable doing my nails, as if I had not already scheduled this two weeks prior. After waiting two hours, there was a hurricane earlier that week and a lot of us residents including businesses did not have power. So when I found out Alexan nails were still open I got excited. I was looking forward to enjoying my day for my birthday and she totally ruined it. I told her I respect her wishes although I did nothing wrong, paid for my services and gracefully left. I will never patronize Alexan nails again. This is my warning to you all, no matter how good or bad of a service no one wants to spend their hard earned dollars with a disrespectful, rude and entitled business.
