Eric Lewis 5 star place in every sense of the word. This was my first time getting my hair dyed & when I say the entire staff & team there was very helpful & instrumental throughout the entire process, I truly mean it. So you can imagine how excited, yet anxious I was. From the owner all the way down to the receptionist, everyone was very supportive & insightful in any thoughts they had to offer. I felt very welcomed not only by Alexa (the one who did an absolutely amazing job on my hair), but by every single person in there. Alexa was very communicative throughout the entire process leading up to the actual appointment. She answered any questions or concerns I had & did her best to explain the process of dying hair in a way in which I would understand. Throughout the actual dying of the hair, she was great in terms of walking me through each step, explaining whats happening next & ultimately helping me decide & bring to life the vision I had for myself. Im very thankful for her & the work she did & energy she poured into this process with me. I will absolutely be heading back there soon for any & all work I need done with hair coloring, styling, etc. Go rock with this great team they have down there at Modern Muse Beauty Collective, if nothing else, theyve definitely gained a new client in myself.
The mirror pic is me a few hours before my appointment. The other three are after my appointment. I absolutely love my hair & I cant thank Alexa enough for the astounding job she did.
5 /5
Kenzie Lynne LOVED this salon!!! I was lucky enough to get my hair colored by Alexa. She is an amazing stylist and was able to make my hair better than I ever thought it would. Just look at the pictures. THANK YOU!!
5 /5
kamya kandhari I’m writing to share my deeply disappointing experience at Modern Muse Salon on Thursday, November 7th. I’ve been getting my hair done for about 10-12 years, but I’ve never had such a terrible experience before in my life (specifically because of the attitude and mistreatment I received from the salon owner and stylist). I decided to try this new place since my go-to stylist unfortunately moved out of town, but I highly regret my decision.
I originally booked a balayage service, but due to delay at work and unexpected traffic, I arrived late. I communicated my delay in advance and agreed with the stylist to proceed with a mini color service to address my grey hairs, as suggested by the stylist.
I opted for the grey coverage service because I had an important event the next day, and I explicitly communicated this before my appointment. I scheduled my visit after office hours specifically to have my hair ready for the event. However, after spending a significant amount of time explaining why balayage wasn’t an option that day, I was still hopeful that the color service would address my primary concern of grey coverage. Despite spending 30-40 minutes explaining why balayage wouldn’t be suitable, which I understood and accepted, not even a fraction of that time was dedicated to explaining how grey coverage would work. I specifically requested a solution for my grey coverage, but that request was not addressed. The pictures I’ve attached were taken the very next day, showing the noticeable greys that were left uncovered.
The most frustrating part of my experience was interacting with the salon owner and stylist during my follow-up appointment. Instead of addressing my concerns, they became defensive and dismissive of my feedback, making the situation more tense. Despite an email exchange where the owner agreed to apply a partial credit toward my next service to rectify the situation, when I arrived for the follow-up appointment, the owner and stylist argued that the initial service had been done correctly. There was no acceptance of the fact that my grey coverage was insufficient, and instead of offering a resolution, my service was outright refused. Sharing honest feedback shouldn’t be met with hostility, yet that’s exactly what I experienced.
At that point, I had already been expecting the balayage to address my concerns, but the poor treatment and refusal of service left me incredibly frustrated. The experience seemed more focused on upselling services than on genuinely addressing customer needs.
I always refrain from posting anything negative online because I believe in resolving matters amicably, which I definitely tried via email. However, it seems it was hard for them to take that feedback and work toward a solution. I am now seeking a full refund for the service I paid for, which was not delivered to a satisfactory standard.
This experience has left me thoroughly disappointed, and I hope this feedback encourages the salon to prioritize customer service and professionalism moving forward.
1 /5
Ashley Rodgers I highly recommend Alexa for all your hair styling needs. She cut and colored my hair and it looks great. I’m thrilled to have found her and will be back!
5 /5
Hope Berry I cannot say enough good things about this salon, and especially about Elise! She is absolutely fantastic at what she does. Her talent with both hair coloring and cutting is unmatched—she has a true gift. I always leave the salon feeling like the best version of myself, thanks to her. Elise takes the time to listen, understand what you’re looking for, and then works her magic to deliver perfection every time. I highly recommend her to anyone looking for an exceptional stylist. Thank you, Elise, for always making my hair dreams come true!
5 /5