1 /5 Ashley McCurry: I’ll keep this fairly short, but our experience here has been pretty terrible. The diamond in my wedding ring has fallen out twice, despite me being incredibly careful with it. They originally set the stone, and after the first time it fell out, they charged us $600 to reset it; it fell out again just a few months later. Fast-forward to today, and they repaired it in a way where the diamond was overtly crooked, and the people at the front even admitted that yes—it was crooked.
They repaired it again, and it still looks absolutely awful. The prongs are uneven, and there’s a glob at the bottom where they soldered it. So we (finally) decided to go to another, highly-rated place on Gunbarrel. They immediately looked at it and basically said, “Oh, no. This is a bit of a mess.” They also measured it and found that the stone WAS STILL LOOSE. I’ve been incredibly lucky to have not lost my diamond the two times it fell out. I share this story for anyone who entrusts this company with sentimental, irreplaceable jewelry; please learn from my experience and find a place where they take better care of your items.
