1 /5 Natasha: Absolutely terrible management. I, like other reviewers, have had an extremely hard time getting a refund for my gym membership which should have been cancelled over two years ago. I have been billed for that long and didnt know. When I reached out to management about a refund for all the charges, I was met with resistance from Leah and the manager. I asked Aldo to cancel the membership. He redirected me to one of the supervisors in-person. She told me shed cancel it so I believed that it was. Over the next two years, I didnt get any text, phone, email, or mail notifications saying I still had a membership. Even after I explained all of that, I was blamed for not reaching out to them sooner. I put in a claim with my bank and was able to get a little less than half back. I was thankful I was able to at least something back. Thereafter, I asked for a copy of my contract which really screws you - their word against yours. Please do not sign a contract with them. They will keep your debit card on file which you will not be able to remove yourself. I had to go in person to get it removed off of my account and also told my bank to block charges coming from them. I am very disappointed in my experience with this gym. It is overpriced - $64 a month for everything you get. Not worth it at all. They do not care about their customers whatsoever. The only thing they care about is the money going into their pockets. I have added some of the email correspondence between Leah and me for reference. However, I I could not add all of it. I hope this helps!
Leah:
Hello Natasha,
I apologize for the inconvenience this has caused you however, Aldo has been gone for some time so I cannot account for what was done in the past. I do know we cannot go back that many years and credit you. Had you noticed a few years back you were still being billed from 2022, someone could have possibly done something within a reasonable time frame. I am going to terminate your contract.
Leah
Me:
Hi Leah,
I am very disappointed in how this entire process was handled by management. I never thought I’d have to go to these lengths to get what is appropriately owed to me after leaving the gym which I once did enjoy going do and had a great experience at. I didn’t think I would have to go through such hoops to be met with resistance and excuses, especially since I was not contacted about my membership that entire time and to reiterate, I had not used the facilities since 2022 when I believed my contract was cancelled. I believed your gym was held to a higher standard than that and I will not be recommending it to anybody in the future. I looked at the contract in Mind Body and could not find an auto-renewal policy/contract from when I was charged $45 to $64. Please send me that contract.
Sincerely,
Natasha
