Planet Fitness - Allentown (PA)

1 /5 Rob n Gia: There is a reason I never go to this gym and drive 20min to another one. I froze my acct, trying to get it unfroze as been a nightmare. Online form, Noone returns any info. Mgmt is never available & noone seems to know how to unfreeze Multiple times I was told to drive from ct to unfreeze; obv they have no idea where ct is to just "drive " down... Now I updated my info online, like cc etc It does not let me take out old bank acct- despite updating everything 2months now they charged me late fees dispute showing them i updated/changed info. C.S did nothing, calling gym is a JOKE..mgmt never there, never returns call I had NO problem cx my membership Do better-

3 /5 Alex Rasmussen: I use the rowing machine every visit. Unfortunately, the two here are in various states of DIY disrepair. I’ve mentioned this to someone at the front desk twice now over a few weeks. One rowing machine handle has been “fixed” with electrical tape, which hits you in the leg every time you row. The other one is simply inoperable as someone tied the handle back on upside down. I’ve been to other locations that have much newer, nicer, and easier to use rowing machines. I’m not sure why rowing machines that are clearly beyond repair are still in use. It’s embarrassing and far below what Planet Fitness’s standard should be.

1 /5 Laura Williamson: They took Money while dealing with my husband and pancreatic cancer,2022 and 23. agreed to return the money when shown proof (I did let them know ) because of contract. Like medical co-pays werent bad enough. I have never recieved the check they said they would refund and all communication was ignored. I wasnt asking for what I used but what I couldnt , due to chemo surgery etc. So good luck with emergencies

5 /5 Lyndsie Thomas: I previously joined other gyms who were more worried about selling trainers than anything else. I recently joined planet fitness at the end of May with great motivation I have been there too many times to count this location specifically has staff that work at night that are so friendly I have enjoyed every location visited. The app is easy to use and understand the price is affordable the gym itself is clean everyone is respectful there are plenty of machine options. I love that its affordable monthly and annually. The machines have QR codes with short videos on how to use the machines you can also search in tutorials and search the name of the machine your using. I highly recommend 10/10 I will say some areas where the weights are towards the front and the secluded area with more advance machines I feel intimidated to use but that has nothing to do with the gym itself. I still need to check out the spa area, quite area, and tanning. I got atleast 3/4xs a week for 1hr and have a routine I need to force on core and arms weight stuff I am going to look around on the app for suggestions. Thank you planet fitness and its staff for making me feel comfortable and confident in the gym space

1 /5 Pam Flegler: If you are a Black Card Member, dont waste your time (and gas) going to the Hanover Ave, Allentown location! I heard from another member that they had different massage beds and chairs than the ones Im currently using at my facility, so I drove all the way over there for nothing! I waited at the front desk for 10 minutes and there was not one single employee working there. I walked around and tried to find someone to help me and there was no one in sight. I signed in and tried to use the massage bed to see if maybe itll start on its own and it did not. Why am I paying extra money for the Black Card if I cant even use it! I filled out a survey and a manager replied to me saying they are short staffed. That is unacceptable and is no excuse! The manager should have been there to make sure the facility is running smoothly and properly for us members when they are short staffed. They have no consideration that we pay extra money for the Black Card and the only way to use it is for an employee to be there to check us in.