West Farms Family Practice - Bronx (NY)

Justin Lawrence This place is terrible. I was a patient here, and being held in this facility did nothing to help my mental health—in fact, it made things worse. When admitted, they made me sign documents without explaining what I was signing, taking advantage of people who are not in the right state of mind. Earlier this month, I hit an extreme low where I no longer saw the point in life. A friend called EMS, and I was brought here. Upon arrival, they took everything from me—my phone, wallet, and clothes—leaving me with nothing but my underwear. The staff was unhelpful and uncommunicative. The nurses never gave straight answers, constantly lying about when the doctor would see me. They would say "five minutes," but the doctor would either take much longer or never show up at all. The facility itself is isolating—there are no clocks or windows, so you have no sense of time, which only worsens your mental state. At one point, I reached a breaking point, and it took nine security guards to restrain me. One particular guard was especially rude and condescending; she should not be allowed to work with patients. To make matters worse, they don’t allow visitors. If your loved ones try to visit, they will be turned away, cutting you off from any outside support. Do not bring your struggling loved ones here. The staff does not care about the mentally ill, and this facility will only worsen their condition.

Tina Schweid We can not express how wonderful the staff at Calvary Hospital was to our mother/wife during the last 5 weeks. They treated her with care and dignity. They were patient and supportive to my family as well. Floor 5N is staffed with so many amazing nurses and technicians. Thank you Rey, Nadia, Suzette, Mony and all the others ❤️❤️

Ruth Mcdaniels Their surgery scheduling is the worst,they tell you one time an dont see you for hours and hours.Just like Mt Sinai, I wonder if they are connected . This is a mental mill.

Linette Tyler I have been going to see Dr. Koors for over 20 years. She has been treating my sons and I Love Dr. Koors and the staff. They have always been supportive, professional, attentive and most especially caring. I am thankful for them.

KayCee Cee Great medical center with a great caring staff!

Meryl Lee A rheumatologist here tried to tell me I don’t have lupus despite being diagnosed with it for over a decade. He also caused me to have a massive flare.

Lisa Caines Im currently at this facility seeing Dr Raggio, who I hope will be my families dentist for a long time. Dr Raggio has giving me back my faith in my what a dentist show be like . He treats my family and I as a human beings not as a number, he communicates what hes doing and what needs to be done. He respects his patients and makes you feel comfortable to be at the dentist which we all know is not a place we wanna be, going through the nychhc system you tend to get ignore and get treated as a number. This place was recommended to me by my cousin.we have to travel outside our neighborhood ,but it is worth it.The facility is clean the people are friendly and very very professional.

Michelle L. Pacheco The nursing assistant is taking vital signs in a hallway. You only see this in the Bronx.

Jasmin Sanabria Don’t go to this hospital!!! The worst staff and incompetent! Ive had two really bad experiences with this hospital. The first I hurt myself and felt I had a hernia. I was in extreme pain. After the c.t scan they told me there was nothing wrong. The doctor was very arrogant and insisted I was fine and sent me home. I went to Lenex hill hospital and turns out I had two hernias and one was strangulated. I needed immediate surgery. Second more recent experience I went to the emergency room with dangerously high blood pressure for two days after a bad fall 2 weeks prior suffering from a concussion. It was the afternoon. The staff was very rude and slow, they ignored the fact that my pressure was high and showed a lack of experience. They never treated my pressure and only checked it once in the 6 hours I was there. And said it wasn’t high enough at the time they checked to be an emergency even though it was way above the normal rate. And I couldn’t lower it on my own for two days. I told them it was fluctuating between 145/95 to 179/115 throughout the day even going to 205 but was sent home. I had to go to another hospital later that night.