Wallace Auto Care - Albany (NY)

1 /5 Cromwell Cozmo: I set up an appointment for an inspection sticker, showed up on time, the guy Derek who I had set up the appointment with, wasnt friendly, and told me over the phone that it takes around 45 minutes to complete. I waited in the area, and about an hour later, I walked back to the waiting lobby, a man in a truck had just pulled up before I was getting there, and it turns out he was going for an inspection as well, and after he was taken care of, I was asked why I was there, I said I was there for an inspection, he asked me if I made and appointment, I said yes, it was for 11. Then he proceeded to to asked me for my information again, and I said Im already on the list, and that I made an appointment 2 days prior. Then I was told that the man with the truck was going to be serviced first and then my car was next, when I was already there before him. Upon pick up, Derick, who I originally dealt with, decided to lecture me about how they are obviously a busy shop, and that just because the appointment was set, doesnt mean that it will take place at said time. I didnt even complain or anything, but yet I got a talking to, and was told that I should have scheduled it earlier when I specifically asked him if 11am was alright. I will never give this place my business.

5 /5 Tricia Soto: really friendly and helpful staff, great and efficient work and well priced. would 100% recommend to anybody in the area that needs work on their car !!

5 /5 Jean Kelly: These guys are great. Fair, informative, dont over price. Never take advantage of me, just because Im a girl. Fantastic shop I highly recommend!

5 /5 Erica Minuto: My daughter, a UAlbany student, recently took her car to Wallace Auto Care and we couldn’t be more pleased with the experience. Being out of town, we needed a mechanic who was honest, reliable, and trustworthy—and they delivered. They walked my daughter through the diagnosis over the phone, provided a clear and fair quote upfront, and didn’t try to upsell unnecessary repairs. It’s reassuring to know there’s a place that treats customers with integrity, especially young drivers who might be unfamiliar with car repairs. Highly recommend them for anyone looking for an honest and professional mechanic. A pleasure to do business with! Thank you!

5 /5 E H: Efficient and fair shop. Theyre willing to try a little elbow grease rather than always going for the full replacement option at step 1. I bring my car here for everything and they get it solved immediately.