The Lobdell Center for Mental Health & Wellness at Lakeview - Oswego (NY)

5 /5 Abby Cataldo: My husband was a patient at this facility in March 2024 and I could not be more grateful for the staff here. He was treated with utmost respect and kindness. Their facility was clean and well maintained. The specialists kept me in the loop for treatment and encouraged me to visit and call during his time as an onsite patient. He had a positive experience there during a really hard time in our lives. Especially during this time in American healthcare when places like this are often in need of more staff and more support, they did an incredible job providing safety and help when we needed it. These are good people and their kindness was unmatched. I remain eternally grateful for their attentions paid to the person I care about most in the world- and for their inclusion of myself.

5 /5 L. L.: The only major complaint I have is the phone situation. Getting someone to answer the phones at the downstairs outpatient mental health therapy area is impossible most days and it’s only becoming worse. Why is that? Perhaps there are too few people whose job it is to answer phones? I think that there is a need for more staff downstairs in the outpatient mental health area to answer the phones. I suggest you hire more staff solely dedicated to answering the phones and dealing with the questions and needs of those calling. Also, I suggest that the entire downstairs and upstairs of this mental health center needs some fresh, brighter, or more natural nature themed color paint or wallpaper—to create a more welcoming and comfortable environment especially for the inpatients upstairs. Having had a family member who in the past was an inpatient at this mental health center, Ive made some observations about the actual facility; The visiting rooms for inpatients remind me of a tiny police interrogation rooms just like something you’d see on tv— very sterile environment not the most conducive atmosphere for mental health patients. It does not have a positive feeling. The walls, furniture are all drabber than drab. But, the Mental health therapists and nurses and the medication providers are always very positive in the downstairs outpatient area—the ones I’ve talked to are excellent professionals. At least this is what I have seen and personally experienced on regular therapy main floor.

5 /5 Katelyn Rey: This is the third time Ive been there and the staff were all amazing this time, I got all my meds too, everything was great. one of the nurse techs, Megan, was the best. she helped me the most. She was amazing, I hope she does well in life. She deserves the world and more. If I couldve I wouldve tried my hardest to make her as a friend outside of the ward. food was alright

1 /5 Syd Copeland: This facility and before when it was Bunner Street has coerced me into treatment against my better judgement and also forced sedation therapy on me. This was very traumatizing as I was seeking help for past assaults and I have since found that I have pelvic dysfunction that was made worse by these medications and sedatives they give patients. I had doctors and nurses gaslight me into the diagnosis needed for insurance compensation (literally misdiagnosed me for their own benefit) poke and prod to get the insurance company to pay for "treatment" Steer clear of places like this as they hardly let you outside and there isnt much to do physiologically, pretty much a place for you to stay for a few days to months. They do offer some programs for the homeless, however. I remember crying about my pelvic discomfort and pain unkowingly and one aide threatened to sedate me, thankfully I was aware enough to tell her "Im just crying, please get away from me and let me process what is happening." I needed physical therapy and my nervous system was just triggered by the pain. Thankfully I received the proper help from shoulder and pelvic floor physical therapy and am still healing as of today. This sedation therapy is inhumane, SSRIs literally made me so aggressive that it created this awful cycle of sedation and release, AND ALSO the sedatives are addictive to keep you going back.... the drugs should be replaced with a physiotherapist or physical therapist and the social workers need to stop coercing and emotionally manipulating (i.e. saying things like "Did you miss me?") patients to the facilities. Food was decent, most of the staff were nice and accepting. One staff tried to manipulate me into a deeper psychosis, by calling me something that triggered my assaults trauma. Will not be going back, end sedation therapy, get the people active. Thank you for reading!

1 /5 Rachel Bednarek: There is no professional counseling services here. Not helpful. When they sent me home after a week there, they told me to take and called in an RX for one drug to take 25mg/day. When I’m the system they state I should be taking 125mg twice a day. A huge difference! My mental health has suffered due to their incompetence.