Lindsey Gee I love my kids provider, Sue Randall-Mantella. But this office takes FOREVER to get back to you or complete any requests. Im constantly on hold every time I call. Most recently, Ive been waiting over a week for copies of my childrens physicals. I asked for them in person and was told theyre not in the right format and they would call me when they were ready to be picked up. I never got a call, so I called them (four business days later) and asked for them to be faxed to me. Five hours later I had not received anything, so I called back and was told "the nurse still hasnt done it yet, shes working hard. Can we send them tomorrow?" I understand the busyness of health care, I really do, but the fact that requests are ignored/forgotten about for days and then I have to practically beg for simple paperwork is irritating. For this reason alone Im thinking about switching providers.
2 /5
