SAMS GOLDEN NAILS & SPA - Garden City (NY)

3 /5 Astra Austin: I made an appointment for 3pm on Sat 2/3/24 based on the reviews. What stood out to me was the alleged "kindness" of the staffers as well as pics of nice nails. Heres what I experienced instead: Sam asked me to leave and return b/c I came early. There were at least 3 empty chairs in the salon. I questioned why I needed to leave and he then said I could sit in one of the empty chairs. I noticed how quiet the salon was, which is great. But "quietness" should not be to the detriment of good hospitality. Kim (who did the "gold" pedicure) was phenomenal (a great balance of professionalism and friendliness). Nancy (who removed my nail gel and filed my nails) was also great and engaging. But- Sam just picked up my hand without talking and started applying polish. When I talked to him, he actually referred to a poster on his wall that says he likes quiet in the salon and he cannot talk in order to focus. Again... I understand and appreciate quiet... AND I know the importance of focus. But- he couldnt answer basic questions (and I am a first-time patron)? His behavior was strange and lacked common sense. I also noticed that he initiated conversation with other customers. When it was time to pay, he tried to rudely rush me as I signed the credit card receipt. After I signed it, he walked away without a "thank you" or "goodbye." Kim and Nancy- on the other hand- waved goodbye and thanked me for coming. Heres the deal-- I was not looking for a flowery exchange full of emotions. I just expected to be treated the same as the other customers: with decency. I never felt comfortable due to Sams behavior. All customers should be treated the same. Its that simple. 3 stars: 2 for Kim (who spent the most time with me) and 1 for Nancy (who spent less time with me as understandably helping other customers). I hope my tip (that Sam said he would divide between the staffers) will be divided between Kim and Nancy only as they provided good service. Sam did not. He was rude and the polish on my left thumb (applied by Sam) already started chipping.

4 /5 Carol Jacobson: Great gel mani and pedi. Made an appointment and they took me 40 minutes late which was annoying, but Samuel did a great job on my nails and toes. Clean and nice.

1 /5 Milagros Valle: Its not my intention to discredit anyone but 4.7 for this place is not true. They share nail files, the instruments are also shared and not cleaned properly. They do things quickly to fast for important cleanliness measures to take place. Something need to be said.

5 /5 Nicole d: Very good service and my nails came out great! I got them done 3 weeks ago and theyre still perfect, no chips or cracking. Thank you!

5 /5 Theresa Lambert: I encourage everyone to go to Sams Golden Nails. My daughter and her friends started her sweet 16 celebration here by getting manicures. Excellent experience. All the ladies/gentlemen staff were very nice and excellent at what they do. Sam the owner runs the place so well, paying attention to detail so that each person is treated well while hes doing a customers nails as well. Customer experience was tops. The girls were all given little gift bags too which made them feel even more special. Thank you Sam and your staff for a great start to their party!