Prestige Automotive - Poughkeepsie (NY)

1 /5 Julia Vinarub: Absolutely horrible experience! Not sure what the mans name was but he has white short hair and was incredibly rude. Yelled at me in his parking lot because he thought I was trying to cut through his parking lot when I was not. I repeatedly apologized and said I was sorry for something I hadnt even done. He was what I would call a man Karen. Also like to add Im 17 and as he continued to yell at me I started to cry and he continued to scream at me. I continued apologizing and he continued threatening. What kind of horrible person screams at a 17 year old girl who is crying and is apologizing. I do not recommend this establishment.

5 /5 Gregory Koch: I visited Prestige many times when I lived in Poughkeepsie. The weekend before Thanksgiving, I was driving back home to visit family when the message popped up on the dash - brake light out. So I visited here the week of Thanksgiving, only had to wait a few minutes before they saw me, and about 15 minutes total before it was all done. Such wait times are unheard of by me. You’ll be waiting an hour if you’re lucky. And the price was reasonable as well. All the places by me in northern Virginia are crooks, but Prestige is honest, hard working, and fast, but not so fast that they do shoddy work. I only regret that I no longer live in the area so I will probably never visit again.

1 /5 Jack Cupelli: Brought my truck in for a leaking brake line on Thursday, Larry said he would call me on Friday to tell me the cost of repairs. Called him three times on Friday, he only gave me excuses on why I couldnt get my truck back until Saturday. The call finally came at noon on Saturday. I asked what would be the cost, he replied $385. I said How Much? He called back quickly to say he made a mistake $ 285. Claimed it took two hours to replace the brake line! Dont believe Larry. Find any other garage to get your vehicle repaired. Also claimed my Truck needed to be inspected, the inspection sticker was up to date!

5 /5 Greg Russo: Im gonna give Larry at prestige and his crew 5 stars. Ive been a customer of theirs for the past 5 to 6 years on different vehicles different times for different situation from tires to towing to breaks to. Fixing a flat tire and Diagnosing fuel and engine problems, Thank you for saving my Kia, Your patience and expertise came through for us, Thank you Larry and his crew. Highly recommended..

1 /5 William Kozloski: *edit in reply to LARRY The 2001 mazda b3000 uses the same parts as a ford ranger all the way up to 2012. So the lack of a parts market is no where near as sparse as you are acting I found numerous parts with ease The main reason it was brought it was for the ebrake because it’s a manual truck that gets parked on a hill. You forgot to do it. After having my truck for over a month (thru the inspection period) you said it needed things like fully orange turn signals because mine were clear in the front section of them (come stock that way) That it also needed the license plate bulbs secured better and that I couldn’t use epoxy or glue to secure. Besides that it had no NYS inspection issues. If the truck was fixed in a timely manner it wouldn’t have been an issue. But you were being “by the book” There was no doc of the airbag light. I have all paperwork still. If you knew anything about these trucks you would know there is a plug behind/under the seat that is responsible for the airbag. Funny how when that sensor was resoldered, the light went away You didn’t break lug it’s you broke wheel locks hence it being one on every wheel Yes in the same shape, all you did was part slap the truck The wheel bearing wasn’t the issue. You missed the fact that the driveshaft was bent (the same noise that the front diff was “ responsible for” went away with that) didn’t even replace the bearing. In your old age you may not remember 7 months ago correctly…. I wish I could give 0 stars Brought a truck to them that I got for dirty cheap and asked them to fix the parking brake, figure out the howling vibration and if there was anything else the truck needed or any weird noises it had. They tell me that the front diff needs to be replaced as well as the lead spring shackles. I said if that’s what needs to be done then do it. I was told the noise may not go away but the truck needs a diff. After about 4 weeks I was told my truck is on the lift everything just getting out back together. The following work day I watched my truck get parked after the job. (I pass the shop every day). Took them 3 days to even call me to tell me it was done. I go to get the truck to find out one of the main reasons I brought it there was recommended to be done. THE PARKING BRAKE!!! I made sure on the phone counter times that it was a manual truck and needed the brake. A week later I watch the truck sit in their lot behind the shop for another 3 days before I get a phone call. Seems like they parked it alone in the grass lot behind the shop so I wouldn’t call and ask about it again. I get the truck to find out an airbag light is on. Wasn’t on before. There’s a cup console that sits in the gap of the passenger seat I use. It was on the floor under the dashboard. So after investigating what looked like a seat someone slammed forward, I found an air back sensor that was ripped. Must’ve been when they went to grab the ebrake cables and and unjoint from behind the seats. But when I called they said the truck came in with that light. I know for a fact it didn’t. They also broke a lug nut on every corner. The truck still drives EXACTLY THE SAME. Same vibrating howl and all. Truck has a squealing belt noise. Are they that incompetent that they didn’t hear the belt squeal sound? Did my front diff really need to be replaced or could it have been a driveshaft? Are they just a part slap shop? They sound trust worthy when you talk to them, but are they? Letting my car sit for a week in total after being “finished”. Missing important things. Recommending things I told them to do. Breaking things carelessly (lugs and airbag sensor) Chose them out of convenience but they’ve done nothing but inconvenience my bank account. Larry will come on here and reply that it was an old truck that was beat up and yadayada. Then either refuse work on it or get better at diag. I understand the noise wasn’t garunteed to be gone, but I didn’t give you all this money to get the truck back in almost identical shape. Very upset and disappointed.